Hi, I’m
Charles Ciarletta
Madison ,GA
Summary
Professional in hospitality with robust background in guest services, event coordination, and customer satisfaction. Strong emphasis on teamwork and meeting high standards in fast-paced environments. Adept at managing diverse needs, ensuring seamless operations, and consistently delivering exceptional experiences. Known for reliability, adaptability, and effective communication.
Overview
7
years of professional experience
Work History
Ritz-Carlton
Concierge
06.2023 - Current
Job overview
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Ritz-Carlton
Banquet Server
12.2022 - 12.2023
Job overview
- Maintained flexible work schedule to meet event needs.
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Marriott International, Inc.
Guest Experience Expert
06.2022 - 12.2023
Job overview
- Contributed to the development of promotional materials highlighting hotel features and amenities, attracting potential guests through targeted marketing efforts.
- Managed inventory of supplies to maintain adequate stock for daily operations, reducing costs from excess ordering or waste.
- Provided knowledgeable support to guests regarding hotel amenities and offerings, ensuring satisfaction with available options.
- Participated in regular team meetings to discuss best practices or address challenges encountered in the course of daily operations, fostering a strong sense of teamwork and collaboration.
Cracker Barrell Old Country Store
Skill Trainer
09.2021 - 06.2023
Job overview
- Promoted a culture of continuous learning within the organization through regular workshops and seminars on various subjects related to skill development.
- Conducted regular progress reports for management, identifying areas of improvement within the training program.
- Provided ongoing support to trainees post-training, answering questions and offering additional resources as needed.
- Enhanced trainee skills by implementing hands-on activities and real-world examples in training sessions.
Cracker Barrell Old Country Store
Hostess
12.2022 - 12.2022
Job overview
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cracker Barrell Old Country Store
Merchandise Handler
12.2021 - 12.2022
Job overview
- . Participated in monthly team meetings to discuss ongoing initiatives, share best practices, and address areas for improvement.
- Maintained a clean, organized, and safe store environment for customers and coworkers alike.
- Reduced stock discrepancies with regular inventory audits and accurate recordkeeping.
- Expedited restocking process during high-volume periods for maintaining optimal shelf levels at all times.
Domino's Pizza
Delivery Driver
10.2021 - 12.2021
Job overview
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Loaded vehicle and properly secured items to prevent damage for deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Stewart Distribution
Candy Maker
09.2021 - 11.2021
Job overview
- Enhanced candy production quality by implementing strict quality control measures and monitoring procedures.
- Established strong relationships with suppliers, negotiating favorable terms for high-quality ingredients at competitive prices.
- Collaborated with marketing team to create promotional materials for seasonal products, resulting in higher sales revenue.
- Ensured safety compliance by enforcing workplace guidelines and conducting regular safety audits within the facility.
Planet Fitness
Guest Experience Team Member
12.2017 - 12.2020
Job overview
- Actively participated in community outreach programs on behalf of the company, building a strong reputation within the local area and generating positive publicity.
- Contributed to the development of promotional materials showcasing gym amenities and services for increased memberships.
- Streamlined check-in processes for improved efficiency and reduced wait times for guests.
- Participated in regular team meetings to discuss strategies for improving guest satisfaction levels.
Education
Pierce County High SchoolBlackshear, GA
Diploma from Fine Arts
05.2019
Skills
- Event Planning
- Guest Relations
- Vendor Interaction
- Quality Assurance
- Time Management
- Dependable
Accomplishments
- Crafted unique, personalized guest experiences during visits or stays, resulting in 5-star service rating for resort.
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
- Microsoft Office Specialist (MOS) Certification - Microsoft Corporation.
- Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute.
- Professional Membership in the National Concierge Association (NCA).
- Certified Front Desk Representative (CFDR) - American Hotel & Lodging Educational Institute.
- Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute.
- TIPS (Training for Intervention Procedures) Certification - Health Communications, Inc.
- Food Safety Manager Certification - National Restaurant Association.
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Concierge
Ritz-Carlton
06.2023 - Current
Banquet Server
Ritz-Carlton
12.2022 - 12.2023
Hostess
Cracker Barrell Old Country Store
12.2022 - 12.2022
Guest Experience Expert
Marriott International, Inc.
06.2022 - 12.2023
Merchandise Handler
Cracker Barrell Old Country Store
12.2021 - 12.2022
Delivery Driver
Domino's Pizza
10.2021 - 12.2021
Skill Trainer
Cracker Barrell Old Country Store
09.2021 - 06.2023
Candy Maker
Stewart Distribution
09.2021 - 11.2021
Guest Experience Team Member
Planet Fitness
12.2017 - 12.2020
Pierce County High School
Diploma from Fine Arts
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