Charles Cleary

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Led and directed team members on effective methods, operations, and procedures.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

• Resolved customer complaints involving food or beverage quality and service.
• Maintained highest standards for beverage quality and service.
• Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
• Responded to customer complaints, addressing concerns, and distress with amicable interactions.
• Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.

• Implemented new drink policies, reducing over-pouring by [Number]%.
• Resolved customer complaints involving food or beverage quality and service.
• Purchased beverage stock and handled all inventory needs.
• Designed beverage menus.

Opened and supervised all areas and operations of Beer Garden and Pool.

• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

• Managed day-to-day business operations.
• Trained and motivated employees to perform daily business functions.
• Assessed income and expenses and adapted plans to improve profit levels.
• Developed business plan, processes and procedures to provide superior [Product or Service] to customers.