Charles Cocain
Rock Hill,SC
Summary
Dedicated Compliance Manager with 20 years of hands-on experience in the food service and bulk retail warehouse industry. Offering exceptional management skills, while focusing on compliance and keeping company shrink under control. Quality-driven and hardworking with proven skills in spotting issues, developing resolutions and implementing corrective actions.
Overview
25
25
years of professional experience
Work History
Merchandise Manager
Sam's Club
Spartanburg, SC
06.2024 - Current
- Led strategic merchandising initiatives to enhance product visibility and drive sales growth.
- Developed and implemented promotional strategies to maximize inventory turnover and customer engagement.
- Analyzed market trends to optimize product assortment and pricing strategies for competitive advantage.
- Mentored junior staff on merchandising best practices, enhancing team performance and knowledge retention.
- Utilized data analytics tools to assess sales performance, informing inventory decisions and strategy adjustments.
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Championed a culture of continuous improvement within the team, promoting collaboration, feedback, and best practice sharing.
- Trained new employees in merchandising techniques, elevating overall team performance and consistency.
- Oversaw opening and closing operations for a facility generating $150 million in sales.
- Performed systematic inventory audits on a weekly basis to maintain stock integrity.
Branch Manager
Restaurant Depot
Charlotte, NC
09.2021 - 06.2024
- Analyzed sales floor dynamics and executed targeted improvements to optimize customer experience.
- Cultivated strong customer relationships to foster loyalty and satisfaction.
- Formulated budget strategies and forecasts to enhance financial planning.
- Enhances branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol.
- Oversaw payroll operations, including the calculation and distribution of pay statistics for all employees.
- Maintains confidentiality of bank records and customer information to prevent mishandling of data and potential breaches.
- Monitored inventory processes and enforced measures to ensure low shrink rates.
- Executed regular audits to identify discrepancies and enhance operational efficiency.
- Maintains friendly and professional customer interactions.
- Assesses employee performance and developed improvement plans.
- Coordinated and executed inventory processes at additional branch locations to ensure accurate stock levels.
- Administered branch activities, ensuring effective management of over $100 million in sales and assets while supervising a diverse team of 75 employees.
Merchandising Compliance Manager
Sam's Club
Pineville, NC
05.2001 - 09.2021
- Executed secure locking and operational procedures during opening and closing of $80 million Sam's Club, maintaining safety and security standards.
- Directed all phases of $9 million remodel, collaborating with contractors and stakeholders to achieve project objectives.
- Implemented systematic inventory organization to minimize shrinkage and enhance accuracy.
- Conducted comprehensive audits each day to ensure optimal inventory management.
- Collaborated with regional asset protection manager to implement and manage inventory audits in clubs throughout the market.
- Oversaw daily inventory management to ensure optimal stock levels throughout the club.
- Executed merchandise resets and planograms to optimize product placement and enhance visual appeal.
- Maintained a pristine and fully stocked sales floor to enhance customer experience and satisfaction.
- Created and optimized associate schedules to effectively meet demand and manage hours.
- Maintain communication with the market to help control shrink, by sending out BOLOs (Be On Look Outs).
- Complete Associate evaluations in a timely manner
- Managed hiring and termination procedures to ensure efficient workforce management.
- Leveraged knowledge in claims processing and shipping and receiving to enhance operational efficiency.
- Managed safety compliance initiatives, including regular inspections and maintenance of fire extinguishers, fire alarms, and exit routes to safeguard patrons.
Education
York Technical College
Rock Hill, SCHigh School Diploma -
Fort Mill High School
Fort Mill, SC2001
Skills
Fork Lift Certified
Food Safety Certified
Hazardous Waste Protocols
Food Safety Compliance
Quality controls
Vendor / Supplier Performance Management
Key Food Safety Performance Indicators
Compliance documentation
Product Recall Process
Conducting investigations
Internal Audits
Quality Management Processes
Audit Support
Timeline
Merchandise Manager
Sam's Club
06.2024 - Current
Branch Manager
Restaurant Depot
09.2021 - 06.2024
Merchandising Compliance Manager
Sam's Club
05.2001 - 09.2021
York Technical College
High School Diploma -
Fort Mill High School