Charles Cocain
Rock Hill,SC
Summary
Dedicated Compliance Manager with 20 years of hands-on experience in the food service and bulk retail warehouse industry. Offering exceptional management skills, while focusing on compliance and keeping company shrink under control. Quality-driven and hardworking with proven skills in spotting issues, developing resolutions and implementing corrective actions.
Overview
25
25
years of professional experience
Work History
Merchandise Manager
Sam's Club
06.2024 - Current
- Led strategic merchandising initiatives to enhance product visibility and drive sales growth.
- Developed and implemented promotional strategies to maximize inventory turnover and customer engagement.
- Analyzed market trends to optimize product assortment and pricing strategies for competitive advantage.
- Mentored junior staff on merchandising best practices, enhancing team performance and knowledge retention.
- Utilized data analytics tools to assess sales performance, informing inventory decisions and strategy adjustments.
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Championed a culture of continuous improvement within the team, promoting collaboration, feedback, and best practice sharing.
- Trained new employees in merchandising techniques, elevating overall team performance and consistency.
- Oversaw opening and closing operations for a facility generating $150 million in sales.
- Performed systematic inventory audits on a weekly basis to maintain stock integrity.
Branch Manager
Restaurant Depot
09.2021 - 06.2024
- Analyzed sales floor dynamics and executed targeted improvements to optimize customer experience.
- Cultivated strong customer relationships to foster loyalty and satisfaction.
- Formulated budget strategies and forecasts to enhance financial planning.
- Enhances branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol.
- Oversaw payroll operations, including the calculation and distribution of pay statistics for all employees.
- Maintains confidentiality of bank records and customer information to prevent mishandling of data and potential breaches.
- Monitored inventory processes and enforced measures to ensure low shrink rates.
- Executed regular audits to identify discrepancies and enhance operational efficiency.
- Maintains friendly and professional customer interactions.
- Assesses employee performance and developed improvement plans.
- Coordinated and executed inventory processes at additional branch locations to ensure accurate stock levels.
- Administered branch activities, ensuring effective management of over $100 million in sales and assets while supervising a diverse team of 75 employees.
Merchandising Compliance Manager
Sam's Club
05.2001 - 09.2021
- Executed secure locking and operational procedures during opening and closing of $80 million Sam's Club, maintaining safety and security standards.
- Directed all phases of $9 million remodel, collaborating with contractors and stakeholders to achieve project objectives.
- Implemented systematic inventory organization to minimize shrinkage and enhance accuracy.
- Conducted comprehensive audits each day to ensure optimal inventory management.
- Collaborated with regional asset protection manager to implement and manage inventory audits in clubs throughout the market.
- Oversaw daily inventory management to ensure optimal stock levels throughout the club.
- Executed merchandise resets and planograms to optimize product placement and enhance visual appeal.
- Maintained a pristine and fully stocked sales floor to enhance customer experience and satisfaction.
- Created and optimized associate schedules to effectively meet demand and manage hours.
- Maintain communication with the market to help control shrink, by sending out BOLOs (Be On Look Outs).
- Complete Associate evaluations in a timely manner
- Managed hiring and termination procedures to ensure efficient workforce management.
- Leveraged knowledge in claims processing and shipping and receiving to enhance operational efficiency.
- Managed safety compliance initiatives, including regular inspections and maintenance of fire extinguishers, fire alarms, and exit routes to safeguard patrons.
Education
York Technical College
Rock Hill, SCHigh School Diploma -
Fort Mill High School
Fort Mill, SC2001
Skills
Fork Lift Certified
Food Safety Certified
Hazardous Waste Protocols
Food Safety Compliance
Quality controls
Vendor / Supplier Performance Management
Key Food Safety Performance Indicators
Compliance documentation
Product Recall Process
Conducting investigations
Internal Audits
Quality Management Processes
Audit Support
Timeline
Merchandise Manager
Sam's Club
06.2024 - Current
Branch Manager
Restaurant Depot
09.2021 - 06.2024
Merchandising Compliance Manager
Sam's Club
05.2001 - 09.2021
York Technical College
High School Diploma -
Fort Mill High School