Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charles Cogean

Hope,RI

Summary

Meticulously organized Parts Salesman with comprehensive knowledge of thousands of general automotive as well as Fisher Plows and sanders parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Parts Specialist

Putnam Ford
02.2021 - Current
  • Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
  • Enhanced communication between departments through regular meetings and updates on parts-related matters, promoting efficient collaboration among team members.
  • Ensured compliance with industry regulations by staying current on changes in legislation related to automotive parts procurement and distribution.
  • Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
  • Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
  • Minimized losses due to damaged or obsolete inventory by implementing a robust returns management process and maintaining strict quality control measures.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.

Parts Specialist

O'Reilly Auto Parts
02.2019 - 02.2021
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Oversaw team of 6 employees.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.

Head Mechanic

On Site Equipment
02.2010 - 02.2019
  • Streamlined workshop operations for increased efficiency through the implementation of effective scheduling and task delegation.
  • Oversaw safety compliance within the workshop, consistently adhering to industry regulations and guidelines to minimize risk.
  • Mentored junior mechanics in technical skills and best practices, fostering a collaborative team environment to drive success.
  • Optimized workflow processes within the shop environment, analyzing existing procedures for redundancies or inefficiencies that could be addressed proactively.
  • Enhanced customer satisfaction with timely and accurate repairs, ensuring a high level of workmanship on all completed tasks.
  • Reduced downtime for customers by maintaining an organized inventory system, ensuring parts were readily available when needed.
  • Promoted workplace safety by examining tools and equipment and providing employee safety training to prevent unsafe conditions.
  • Maintained cleanliness, safety and efficiency of garage.
  • Performed routine and scheduled maintenance services.

Technician

Team Equipment
07.1993 - 02.2010
  • Reduced downtime for machines through proactive identification and resolution of technical issues.
  • Assisted in the design and implementation of improved safety protocols, reducing workplace accidents.
  • Managed inventory levels of spare parts efficiently, reducing delays due to lack of resources during repair jobs.
  • Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
  • Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
  • Addressed routine equipment maintenance according to established schedule.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Worked with diverse types of weather and ground conditions.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.

Education

High School Diploma -

Scituate High School
North Scituate, RI

Skills

  • Environmental awareness
  • Technical knowledge
  • Warehouse Operations
  • Shipping and receiving
  • Sales Support
  • Warranty Administration
  • Email Communication
  • Delivery Coordination
  • Product Demonstration
  • Ordering parts
  • Invoice Processing
  • Problem-solving skills
  • Performance Tracking
  • Verbal and written communication
  • Vendor Relations
  • Goal Setting
  • Customer Service
  • Shipping coordination
  • Vehicle operations knowledge
  • Inventory Auditing
  • Product Merchandising
  • Forklift Operation
  • Supply orders
  • Customer Education
  • Clean Driving Record
  • Order Fulfillment
  • Inventory Management
  • Coordinating paperwork
  • Account updating

Certification

Certified Ford Parts Specialist

Certified Fisher Plows and Sanders Specialist


Timeline

Parts Specialist

Putnam Ford
02.2021 - Current

Parts Specialist

O'Reilly Auto Parts
02.2019 - 02.2021

Head Mechanic

On Site Equipment
02.2010 - 02.2019

Technician

Team Equipment
07.1993 - 02.2010

High School Diploma -

Scituate High School

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Charles Cogean