Charles Coker

Wheelchair van driver

• Transported patients safely to appointments using wheelchair-accessible vans.
• Assisted clients with boarding and disembarking, ensuring comfort and safety throughout journeys.
• Maintained vehicle cleanliness and functionality through routine inspections and maintenance checks.
• Communicated effectively with healthcare staff to coordinate patient schedules and transportation needs.
• Developed efficient routing plans to optimize travel time while adhering to safety protocols.
• Trained new drivers on operational procedures, emphasizing safety standards and customer service excellence.
• Participated in ongoing training programs focused on first aid techniques, emergency preparedness measures, defensive driving strategies, and more for enhanced job performance outcomes.
• Maintained accurate records of trips, mileage, and other documentation as required by company policy and regulatory agencies.
• Enhanced company reputation through courteous, punctual, and professional service for passengers with special needs.
• Collaborated with healthcare professionals to coordinate pick-up times and locations, streamlining scheduling processes.
• Implemented feedback mechanisms from clients to improve service quality and patient satisfaction.

• Assisted clients with boarding and disembarking, ensuring comfort and safety throughout journeys.
• Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
• Communicated effectively with healthcare staff to coordinate patient schedules and transportation needs.
• Provided compassionate support to patients, fostering a reassuring environment during transport.
• Developed efficient routing plans to optimize travel time while adhering to safety protocols.
• Developed strong relationships with clients by consistently providing exceptional customer service experiences during each interaction.
• Transported patients safely to appointments using wheelchair-accessible vans.

• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
• Conducted routine vehicle inspections, maintaining high safety standards for operational compliance.

• Provided compassionate support to patients, fostering a reassuring environment during transport.
• Utilized GPS navigation systems effectively to ensure timely arrivals at each destination without sacrificing passenger safety or comfort levels.
• Exceeded industry standards for quality control measures through meticulous attention to detail in vehicle maintenance and cleanliness procedures.
• Improved passenger satisfaction by providing safe and efficient transportation services to wheelchair-bound individuals.
• Assisted passengers in boarding and exiting the vehicle, ensuring their safety and comfort throughout the trip.

• Responsible for transporting patients in and around the Albuquerque area for appointments and admission/discharge activities. Treating patients with respect and satisfaction a priority.
• Provided timely communication with dispatchers regarding route changes or delays, ensuring smooth operations across the fleet.

• Convey high priority guest, vice presidents and entertainment to and from the Beau Rivage Hotel and Casino.
• Maintain the limos and other conveyance to a high degree.
• Provide customer service for a welcoming experience.

• Deliver people and goods from various businesses in and around Mobile, Alabama safely and efficiently.

• Delivered goods on time and in good condition throughout 48 states.

• Managed and ran an automotive wholesale and management consulting firm while employed at various dealerships.
• Developed strategic partnerships to enhance service offerings and expand market reach.
• Implemented cost-saving initiatives that improved overall business efficiency and profitability.

• Trained in time management
• Trained in negotiation techniques
• Managed 58 member sales team
• Created and directed sales team training
• Created and directed development programs
• Hired and trained all sales staff for new store location

• Purchase and sales of used cars
• Hiring and training of all used car salespeople

• Achieved 120% of quota within the first year as Sales Manager
• Increased market share by 26% over the course of 2 years
• Resolved an average of 10 customer complaints per month regarding sales and/or service
• Monitored customer preferences to determine focus of sales efforts and vehicle ordering
• Created and directed sales team training
• Created development program
• Trained in negotiation techniques
• Time management training

• Monitored customer preferences to determine focus of sales efforts and vehicle ordering
• Created and directed sales team training
• Created development program
• Trained in negotiation techniques
• Time management training

• Hired and trained all sales staff
• Created and directed sales team training
• Created and directed development programs

• Contracted with finance companies
• Sold insurance and service contracts
• Customer satisfaction
• Delivery of automobiles

• Contracted with finance companies
• Sold insurance and service contracts
• Customer satisfaction
• Delivery of automobiles

• CDL Class A License
• State of New Mexico expires 2022

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend, and holiday shifts.
• Excellent communication skills, both verbal and written.
• Implemented day-to-day operations, working efficiently and productively with all team members.