CHARLES COLE
Jacinto City,Texas
Summary
Experienced assistant manager in the fast-food industry with a talent for training and guiding teams to success. Demonstrated expertise in customer service, team leadership, and effective problem-solving. Proven ability to oversee daily operations, address customer concerns, and uphold high standards of professionalism. Skilled in money handling and inventory control to optimize store performance.
Overview
18
18
years of professional experience
Work History
Sound Technician
Channelview Church of Christ
02.2019 - Current
- Operated sound equipment for live events, ensuring high-quality audio performance.
- Collaborated with event coordinators to assess technical requirements and setup needs.
- Assisted in troubleshooting audio issues during performances, enhancing overall production quality.
- Conducted routine maintenance on sound systems to ensure reliability and optimal functionality.
- Supported sound checks by adjusting levels and monitoring audio output for clarity.
- Implemented safety protocols while handling audio equipment to prevent accidents and damage.
- Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
- Enhanced audience experience by producing clear and balanced sound for live performances.
Technician, Application Support
Tenaris Hydril
04.2007 - 10.2016
- Provided technical support for application issues, ensuring timely resolution and minimal downtime.
- Handled escalated client concerns professionally and diplomatically, de-escalating tense situations while working collaboratively with all parties involved towards mutually satisfactory resolutions.
- Expedited issue resolution through effective communication with both internal teams and external clients, bridging gaps between technical and non-technical personnel.
- Demonstrated flexibility in adapting to changing priorities or unexpected challenges within the workplace, always maintaining a solutions-focused mindset that prioritized the needs of our clients above all else.
- Contributed to a positive work environment by actively participating in team meetings and sharing knowledge about best practices in application support.
- Built strong relationships with clients through consistent follow-ups on resolved issues, fostering trust in the quality of provided support services as well as our commitment to their success using our products.
- Managed after-hours emergency support situations calmly under pressure, minimizing disruptions for affected clients while working diligently towards swift resolutions.
- Ensured data security by adhering to company policies while handling sensitive user information during support interactions.
Education
Associate in Arts (A.A.) - General Courses
San Jacinto College
Pasadena, TexasHigh School Diploma - undefined
Galena Park, TexasSkills
- Customer service
- Team leadership
- Problem-solving
- Money handling
Timeline
Sound Technician
Channelview Church of Christ
02.2019 - Current
Technician, Application Support
Tenaris Hydril
04.2007 - 10.2016
Associate in Arts (A.A.) - General Courses
San Jacinto College
High School Diploma - undefined
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