Charles Coleman Jr.
Pittsford,NY
Summary
IT and accessibility specialist with expertise in user-centered design and platform engineering. Proven track record in optimizing educational courses and enhancing classroom instruction. Strong background in video production workflows and diverse instructional techniques. Currently pursuing graduate studies in Human-Computer Interaction (HCI) to further enhance skills in inclusive design.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ONLINE PROGRAM SUPPORT SPECIALIST
NTID Office of Online Learning & Center for Workforce Development
Rochester, NY
05.2022 - Current
- Collaborate with leadership and faculty to conduct proof-of-concept and best practice research for classroom and online technology projects and initiatives at the National Technical Institute for the Deaf (NTID)
- Provide ongoing technology training to NTID instructors teaching flipped, blended, and online courses, focusing on enhancing their teaching effectiveness and student learning experiences.
- Assist faculty in the effective use of eLearning technologies, LMS tools, web-based tools, and mobile apps for online teaching and learning, improving instructional delivery and accessibility.
- Consult on best practices for multimedia materials for online teaching and learning for faculty, ensuring accessibility and inclusion in course content.
- Provide support in resolving technical issues related to software applications used by faculty and students.
SPRINT RELAY SUPPORT TECHNICIAN
NTID Learning Consortium
Rochester, NY
01.2020 - 12.2021
- Maintained, operated, and troubleshooted technical systems in the lab for credit-bearing courses and varying experimental projects, supporting online, blended, and flipped learning/teaching, and access activities.
- Provided daily on-demand technical assistance and training to instructors and students, including during the COVID-19 pandemic transition
- Delivered troubleshooting solutions to multi-purpose video labs experiencing software, hardware, and network connectivity difficulties.
- Participated in IT projects related to system upgrades or migrations from one platform to another.
STUDENT TUTOR
NTID Department of Liberal Studies
Rochester, NY
09.2019 - 09.2020
- Adapted tutoring styles according to the level of comprehension demonstrated by each student
- Provided individualized instruction and feedback to students on their homework and test preparation.
- Provided educational support to students in classrooms and remotely, adapting to diverse learning environments.
STAFF LAB ASSISTANT (Part-Time)
NTID Learning Center
Rochester, NY
09.2018 - 12.2019
- Maintained accurate program documentation, including attendance, participation, and incident reporting.
- Provided student-facing services at a resource desk, assisting with inquiries and access to materials.
- Identified and troubleshooted basic hardware and software issues, resolving technical disruptions for users.
- Supported tutors by facilitating access to resources based on their needs and requests.
Education
Bachelor of Science - Computing and Information Technology
ROCHESTER INSTITUTE OF TECHNOLOGY (RIT)
Rochester, NY05.2026
Associate in Applied Science - Applied Computing Technology
NATIONAL TECHNICAL INSTITUTE FOR THE DEAF (RIT/NTID)
Rochester, NY05.2022
Skills
- Figma for UI prototyping and wireframing
- aspnet
- C#
- Java
- Python
- IT support experience
- User testing and feedback (Qualtrics)
- JavaScript
- HTML
- CSS
- Nodejs
- Power Automate for workflows
- Articulate 360 for content development
- MySQL database experience
- Google Workspace mastery
- Adobe Creative Cloud
- Canva
- Camtasia
- Premiere for multimedia
- Microsoft 365 mastery
- eLearning technologies
- Software troubleshooting
- Multimedia development
Certification
- CompTIA Network of Experts – Contributor (NoE-C), 05/25
- CompTIA IT Operations Specialist – CIOS Stackable Certification, 05/23
- CompTIA Network+ CE Certification, 05/23
- CompTIA A+, 05/22
- Level 4 Specialist - Accessibility Practices by NDC, 05/24
- Camtasia TechSmith Certified, 05/23
Selected Projects And Contributions
- NTID Inclusive Course Design Certificate Program, Rochester, NY, NTID Office of Online Learning, 09/22, 04/24, Designed and delivered two modules on document accessibility and multimedia using Articulate 360., Conducted user research and iterative feedback to improve course content usability.
- ASL Video Dictionary (MLAS Course Project), Rochester, NY, NTID Technology Information and Service, 05/24, 08/24, Created a working prototype using Figma and HTML/CSS., Collaborated with ASLIE faculty and IT to implement a user-centered platform for students., Coordinated with application developer teams to build and complete a platform application for the ASL dictionary.
- NSF I-Corps: Deaf Innovators Course, Rochester, NY, NTID Office of Online Learning, 06/22, 07/22, Managed the full video production process in the studio, directing presenters and recording sessions., Handled post-production editing and coordinated voiceovers for accessibility.
- NTID: Ronald D. Dodge Memorial Faculty Grant Video Series, Rochester, NY, NTID Office of Online Learning, 09/23, 04/24, Led filming and editing of Personal Finance curriculum videos for faculty use in classes., Collaborated with interpreters and integrated content into Panopto and MyCourses platforms.
- NTID Development System, Rochester, NY, NTID Technology and Information Service, 09/24, 05/25, Designed Figma-based classroom control panel UI and tested user interactions., Led Qualtrics-based feedback survey and handled training documentation using Articulate 360.
References
References available upon request.
Timeline
ONLINE PROGRAM SUPPORT SPECIALIST
NTID Office of Online Learning & Center for Workforce Development
05.2022 - Current
SPRINT RELAY SUPPORT TECHNICIAN
NTID Learning Consortium
01.2020 - 12.2021
STUDENT TUTOR
NTID Department of Liberal Studies
09.2019 - 09.2020
STAFF LAB ASSISTANT (Part-Time)
NTID Learning Center
09.2018 - 12.2019
Bachelor of Science - Computing and Information Technology
ROCHESTER INSTITUTE OF TECHNOLOGY (RIT)
Associate in Applied Science - Applied Computing Technology
NATIONAL TECHNICAL INSTITUTE FOR THE DEAF (RIT/NTID)
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