Charles Colletti

Work History

Billing Specialist/manager

Omega Electric

06.2016 - Current

Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Researched and resolved billing discrepancies to enable accurate billing.
Worked with multiple departments to check proper billing information.
Kept vendor files accurate and up-to-date to expedite payment processing.
Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Responded to customer concerns and questions on daily basis.
Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Created improved filing system to maintain secure client data.
Monitored outstanding invoices and performed collections duties.
Used data entry skills to accurately document and input statements.
Processed payment via telephone and in person with focus on accuracy and efficiency.
Processed vendor and supplier payments on weekly basis.
Encoded and canceled checks using bank machines.
Utilized various software programs to process customer payments.
Generated monthly billing and posting reports for management review.
Reconciled accounts receivable to general ledger.
Audited and corrected billing and posting documents for accuracy.
Collaborated with customers to resolve disputes.
Handled account payments and provided information regarding outstanding balances.
Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.
Maintained accurate records of customer payments.
Maximized performance by monitoring daily activities and mentoring team members.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Accomplished multiple tasks within established timeframes.
Developed and maintained relationships with customers and suppliers through account development.
Maintained professional, organized, and safe environment for employees and patrons.
Controlled costs to keep business operating within budget and increase profits.
Improved safety procedures to create safe working conditions for workers.
Improved marketing to attract new customers and promote business.
Managed and motivated employees to be productive and engaged in work.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Established team priorities, maintained schedules and monitored performance.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Developed detailed plans based on broad guidance and direction.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Managed senior-level personnel working in marketing and sales capacities.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Assisted in organizing and overseeing assignments to drive operational excellence.
Launched quality assurance practices for each phase of development
Set aggressive targets for employees to drive company success and strengthen motivation.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Defined clear targets and objectives and communicated to other team members.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Leveraged data and analytics to make informed decisions and drive business improvements.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Identified and communicated customer needs to supply chain capacity and quality teams.

Special Finance Manager

Nissan or 422 Limerick

05.2013 - 06.2016

Interviewed customers, evaluated histories and offered options.
Reviewed financial documents, pay stubs and statements.
Helped sales team complete sales and finalize process.
Planned, developed and managed sub-prime lending program guidelines.
Verified and processed credit applications from customers.
Achieved goal of 10 units per month in only 1 month from initial implementation.
Achieved goal of 8 units per month in only 1 month from initial implementation.
Achieved goal of [Number] units per month in only [Number] months from initial implementation.
Created organizational structures to improve accounting and finance functions.
Trained new and existing staff members in various financial procedures to prepare for job requirements.
Executed vendor setup and payment, administration of bank accounts and account reconciliations.
Reviewed documentation and identified financial discrepancies where applicable.
Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
Processed invoices and contacted appropriate parties for timely payment receipt.
Collaborated with C-level executives and stakeholders to develop long-term financial plans.
Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Created and managed financial models to evaluate corporate investments and acquisitions.
Conducted financial due diligence on potential investments and acquisitions.
Created financial dashboards to provide insights into key performance indicators.
Established and checked coding procedures, monitored reports and updated internal files.
Improved overall financial reporting by streamlining control processes and reporting structures.
Prepared internal and regulatory financial reports, balance sheets and income statements.
Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Utilized financial software to prepare consolidated financial statements.
Supported financial director with special projects and additional job duties.
Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
Complied with established internal controls and policies.
Established internal audit procedures to validate and improve accuracy of financial reporting.
Analyzed business processes to identify cost savings and operational efficiencies.
Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Developed strategic plans for day-to-day financial operations.
Evaluated and negotiated contracts to procure favorable financial terms.
Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Designed and maintained financial models to identify and measure risks.

Automotive Sales Consultant

John Kennedy Ford

03.2007 - 02.2012

Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
Answered telephone and email inquiries from potential customers.
Prepared purchased vehicles and completed final delivery checks.
Met customers on lot and in showroom to discuss available vehicles and options.
Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Negotiated purchase prices and explained sales, warranty, and optional products.
Completed registration paperwork and sales documentation.
Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Responded to customer enquiries via telephone and email.
Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Developed successful sales strategies to maximize customer satisfaction and profit.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Recommended complementary purchases to customers, increasing revenue.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Wrapped, boxed and weighed bakery department products.
Prioritized helping customers over completing other routine tasks in store.
Used in-store system to locate inventory and place special orders for customers.
Built customer loyalty and retention by delivering excellent shopping experiences.
Created inviting environment for customers by maintaining store organization and cleanliness.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Performed cash, card, and check transactions to complete customer purchases.
Engaged in friendly conversation with customer to better uncover individual needs.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Provided exceptional services and pleasant shopping experiences to retail customers.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Listened to customer needs and desires to identify and recommend optimal products.
Monitored customers for signs of security concerns and escalated issues to management.
Developed strong rapport with customers and created positive impression of business.
Managed efficient cash register operations.

Automotive Sales Manager

Del Auto Group

07.2002 - 03.2007

Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.

Restaurant Owner

Self-employeed

06.1981 - 07.2002

Recruited, hired, and trained talented staff to fill vacancies.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Identified team weak points and implemented corrective actions to resolve concerns.
Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
Managed payroll, daily deposits, and cost controls.
Supervised daily activities of restaurant and [Number] employees.
Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
Set employee schedules, delegated work, and monitored food quality and service performance.
Maintained positive relationships with local community and government officials.
Planned and executed strategies to increase customer loyalty and retention.
Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
Developed and implemented comprehensive business plan to maximise restaurant success.
Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Verified prepared food met standards for quality and quantity before serving to customers.
Oversaw food preparation and monitored safety protocols.
Developed unique events and special promotions to drive sales.
Managed staff schedules and maintained adequate coverage for all shifts.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Coordinated with catering staff to deliver food services for special events and functions.
Maximized quality assurance by completing frequent line checks.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Motivated staff to perform at peak efficiency and quality.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Purchased food and cultivated strong vendor relationships.
Implemented effective inventory control systems to reduce food spoilage and waste.

Bar/Night Club Owner

Colletti's Tavern, Norris Hills Pizza, Sandy Hill

01.1981 - 07.2002

Consulted with customers to assess needs and propose optimal solutions.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Trained and motivated employees to perform daily business functions.
Managed day-to-day business operations.
Established foundational processes for business operations.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Generated revenues yearly and effectively capitalized on industry growth.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Interacted well with customers to build connections and nurture relationships.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Trained and guided team members to maintain high productivity and performance metrics.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Managed purchasing, sales, marketing and customer account operations efficiently.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assisted in recruiting, hiring and training of team members.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Raised property accuracy and accountability by creating new automated tracking method.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Reduced operational risks while organizing data to forecast performance trends.
Implemented innovative programs to increase employee loyalty and reduce turnover.

Summary

Overview

Work History

Billing Specialist/manager

Special Finance Manager

Automotive Sales Consultant

Automotive Sales Manager

Restaurant Owner

Bar/Night Club Owner

Education

High School Diploma -

Skills

Timeline

Similar Profiles

BRYAN DUANE BLACKBURNBRYAN DUANE BLACKBURN

Luis Felix Jr.Luis Felix Jr.

Alec FairchildAlec Fairchild