Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CHARLES COLLINS

Pensacola,FL

Summary

My experience in many areas of customer service has given me the ability to think quickly on my feet, complete several tasks at once and problem solve guest issues while keeping the bottom line in view. My leading by example makes me a great team player.

Overview

11
11
years of professional experience
1
1
Certification

Work History

AGM

Margaritaville
02.2023 - Current
  • Overall Running of the restaurant. P&L management, hiring, training, cost control, terminations, inventory
  • Was responsible for handling cash and preparing deposits.
  • Work closely with the General Manager and department heads to review activity, operating, and sales reports and make any necessary changes.
  • Was able to quickly and effectively resolve issues in order to increase customer approval.
  • Ensuring that employees adhere to the company's policies, procedures, and strategies
  • Was in charge of inventory purchases and restocking.

OTR Commercial Truck Driver

Swift Transportation
10.2020 - 10.2023
  • Provide safe and on time delivery of refrigerated goods
  • Conducted vehicle inspections, documenting any damage or issues in detailed reports prior to and after each shift.
  • Operated with caution and skill to avoid accidents and delays.

Culinary Manager

Chili’s Grill & Bar
01.2018 - 08.2020
  • Overall operation of restaurant
  • Educated new employees on the restaurant's practices, culture, and procedures.
  • Assisted in the preparation of the dining room for upcoming special events, such as decorating and creating and printing special group menus using [Software].
  • Improved customer service by training employees, overseeing operations, and promptly resolving issues.
  • Kept the kitchen clean and sanitary by following proper procedures and cleaning surfaces and equipment on a regular basis.
  • Unloading trailers, receiving merchandise, verifying orders, and breaking down produce loads were all things I did.

General Manager

Romano’s Macaroni Grill
02.2015 - 12.2017
  • Increased revenue streams by lowering costs, managing schedules, and conducting variance and risk analysis to identify and correct problems.
  • Ensured customer satisfaction before, during, and after all work.
  • Created and managed a $250000 annual budget with effective controls to avoid overspending and support sustainability goals.
  • Internal candidates for potential management roles were recruited and trained by me.
  • Was in charge of weekly payroll management and submission.
  • Was responsible for ensuring that every shift went as smoothly as possible.
  • Purchased all supplies and kept track of the equipment and food inventory

Assistant General Manager

Buca di Beppo Italian Restaurant
03.2014 - 07.2017

Education

Associate of Arts - Culinary Arts

Gulf Coast State College
Panama City, FL
01.1997

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Certification

Serve Safe Certified 2023

Timeline

AGM

Margaritaville
02.2023 - Current

OTR Commercial Truck Driver

Swift Transportation
10.2020 - 10.2023

Culinary Manager

Chili’s Grill & Bar
01.2018 - 08.2020

General Manager

Romano’s Macaroni Grill
02.2015 - 12.2017

Assistant General Manager

Buca di Beppo Italian Restaurant
03.2014 - 07.2017

Associate of Arts - Culinary Arts

Gulf Coast State College

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