Charles Compton
Tampa,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Compass Group USA
07.2022 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Hourly Supervisor
Compass Group USA
01.2021 - 07.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Developed and implemented customer service policies to enhance satisfaction.
- Created and managed project plans, timelines and budgets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Chef Manager
Compass Group USA
01.2018 - 04.2020
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Implemented strict adherence to food safety regulations, ensuring the consistent delivery of safe and delicious meals.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Managed staffing schedules, minimizing labor costs while maintaining optimal kitchen performance during peak hours.
- Improved operational processes by implementing new technologies such as digital ordering systems or advanced cooking appliances.
- Developed comprehensive menus with a focus on seasonal ingredients and regional flavors, resulting in a unique dining experience.
- Effectively managed food allergen and cross-contamination concerns, ensuring the safety of patrons with dietary restrictions.
- Negotiated contracts with vendors for cost-effective sourcing of high-quality ingredients, reducing overall expenses without compromising on quality.
- Successfully balanced diverse responsibilities including menu design, staff training, budget management, and event coordination.
Chef Manager
Compass Group USA
05.2015 - 01.2018
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Implemented strict adherence to food safety regulations, ensuring the consistent delivery of safe and delicious meals.
- Managed staffing schedules, minimizing labor costs while maintaining optimal kitchen performance during peak hours.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully balanced diverse responsibilities including menu design, staff training, budget management, and event coordination.
Education
No Degree - Dietetics
Hillsborough Community College
Tampa, FLFood Prep & Hospitality - Restaurant And Culinary Management
Instituto Vocacional De SJ
San Juan PR09.2005
High School Diploma -
Pedro A Campos
Levittown PR05.2003
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Task Delegation
- Staff Management
- Workload Management
- Retail Operations
- Employee Scheduling
- Operations Management
- Customer rapport
- Marketing knowledge
- Recruiting and interviewing
- Sales Strategies
- Customer Relationship Management (CRM)
- Compliance understanding
- Policy Enforcement
- Cost Control
- Financial Management
Accomplishments
- Managed team of fifteen to thirty staff members.
- Achieved forty five percent or lower Food Cost by managing purchases, labor and waste with accuracy and efficiency.
Certification
- Certified Serv Safe, Compass Group USA - 2015 to Present
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Compass Group USA
07.2022 - 07.2024
Hourly Supervisor
Compass Group USA
01.2021 - 07.2022
Chef Manager
Compass Group USA
01.2018 - 04.2020
Chef Manager
Compass Group USA
05.2015 - 01.2018
No Degree - Dietetics
Hillsborough Community College
Food Prep & Hospitality - Restaurant And Culinary Management
Instituto Vocacional De SJ
High School Diploma -
Pedro A Campos
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