Charles Cothran
Bishopville,SC
Summary
Accomplished military professional with a proven track record in effective communication and team collaboration. Skilled in managing large teams and optimizing IT asset deployment and maintenance to enhance operational efficiency. Ready to apply expertise in cyber and project management to drive organizational success.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Section Chief, NAF XCOMM Plans and Programs
United States Air Force, USAF
Sumter, South Carolina
10.2023 - Current
- Oversaw certification and implementation of Combat Air Force force generation across 13 wings and 3 direct reporting units, ensuring compliance with strategic objectives.
- Developed globally deployable communication capabilities for Air Combat Command’s force certification and readiness, supporting national defense and Chief of Staff of the United States Air Force requirements.
- Led four-member cyber planning team for integration of forces at United States Air Force’s largest numbered air force, enhancing operational readiness.
Section Chief, Client Service Center
United States Air Force, USAF
, Kingdom of Saudi Arabia
04.2023 - 10.2023
- Managed 32 staff across three departments, facilitating 6,700 phone calls and 2,100 network accounts to enhance client service.
- Oversaw completion of 6,100 IT work orders within six months, ensuring operational efficiency.
- Led four teams over two operations and three USAF Central Command exercises, supporting 9,100 hours of command and control.
- Oversaw 2.4 million dollar IT asset program, ensuring compliance and accountability for optimal resource management.
Non-Commisioned Officer in Charge, Client Services
United States Air Force, USAF
Sumter, SC
08.2017 - 04.2023
- Delivered command, control, communications, computers, intelligence, and reconnaissance services, ensuring seamless support for 31,000 Department of War members and 30 mission partners.
- Ensured mission assurance for 8,100 users, including Headquarters 15th Air Force, Headquarters 9th Air Force, Headquarters Army Central Command, and the 25th Attack Wing.
- Supervised 28 personnel in the largest work center of the 20th Communications Squadron, directing daily communications support operations for the Department of War’s largest F-16 Wing.
- Advocated for resources and managed equipment accountability to prioritize and enhance client support across Shaw Air Force Base.
Client Systems Technician
United States Air Force, USAF
Sumter, SC
08.2014 - 08.2017
- Delivered Tier-1 customer service to 6.1K personnel by operating, restoring, and configuring client computer systems to enhance user experience.
- Configured workstations and installed security patches to ensure Department of War compliance.
- Replaced IT hardware components and installed software applications in order to restore system operation.
- Monitored 4 automated tracking systems to document and report network outages, ensuring compliance with USAF, Air Combat Command, and local base policies.
Executive Communications Technician
United States Air Force, USAF
Osan Air Base, South Korea
05.2013 - 05.2014
- Delivered first line support to three General Officers and seven senior staff members across three U.S. and Coalition networks, enhancing operational communication.
- Provided technical support for client systems to over 200 personnel on the 7th Air Force Staff, ensuring uninterrupted service and effective communication.
- Coordinated comprehensive communications support with multiple base agencies, streamlining operations and ensuring mission readiness.
Client Systems Technician
United States Air Force, USAF
Hampton, Virginia
05.2012 - 05.2013
- Maintained telecommunications infrastructure for 18K devices, supporting seamless data and voice communication.
- Configured cross-connect interface modules across 500 buildings, improving connectivity and network reliability.
- Installed and repaired telecommunications systems for multiple air commands, ensuring operational readiness and communication efficiency.
Education
Some College (No Degree) -
Community College of The Air Force
Montgomery, ALSkills
- Operational leadership
- Leadership development
- Staff development
- Team management
- Strategic leadership
- Employee motivation
- Employee training
- Employee engagement
- Employee development
- Performance evaluations
- Effective communication
- Conflict management
- Crisis resolution
- Negotiation strategies
- Problem solving
- Network management
- Project management
- IT resource management
- Communication systems
- Cross-functional team leadership
- Problem-solving
- Process improvements
- Client relations
Certification
- Comptia Security+
- Comptia A+
Timeline
Section Chief, NAF XCOMM Plans and Programs
United States Air Force, USAF
10.2023 - Current
Section Chief, Client Service Center
United States Air Force, USAF
04.2023 - 10.2023
Non-Commisioned Officer in Charge, Client Services
United States Air Force, USAF
08.2017 - 04.2023
Client Systems Technician
United States Air Force, USAF
08.2014 - 08.2017
Executive Communications Technician
United States Air Force, USAF
05.2013 - 05.2014
Client Systems Technician
United States Air Force, USAF
05.2012 - 05.2013
Some College (No Degree) -
Community College of The Air Force