Charles Cox
Valparaiso,IN
Summary
Dedicated stocker with proven reliability in customer service and inventory management. Known for enhancing customer satisfaction through effective communication and teamwork.
Overview
8
8
years of professional experience
Work History
Stocker
Dollar Tree
Portage, IN
10.2025 - Current
- Organized and stocked merchandise on shelves to optimize product visibility and accessibility.
- Maintained inventory accuracy through regular stock counts and adjustments.
- Assisted with unloading shipments, ensuring timely placement of products on sales floor.
- Collaborated with team members to enhance store layout for improved customer flow.
- Trained new employees on stocking procedures and safety protocols.
- Implemented efficient restocking methods to reduce replenishment time during peak hours.
- Monitored expiration dates and rotated stock to minimize waste and ensure freshness.
- Provided exceptional customer service by promptly addressing inquiries regarding product locations.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
Senior Sales Associate
Family Express Corp.
Valparaiso, IN
09.2021 - 09.2025
- Led inventory management processes, optimizing stock levels and reducing waste.
- Trained and mentored junior sales associates, enhancing team performance and product knowledge.
- Developed and implemented promotional strategies, increasing customer engagement and sales trends.
- Analyzed sales data to identify growth opportunities, driving targeted marketing initiatives.
- Maintained excellent customer service standards, resolving issues promptly to ensure satisfaction.
- Collaborated with management on store layout improvements, enhancing product visibility and accessibility.
- Facilitated training sessions on new products, ensuring staff remained knowledgeable about offerings.
- Streamlined checkout procedures, improving transaction efficiency and reducing wait times for customers.
- Trained, coached, and mentored new sales associates for maximum performance.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Contributed towards strategic planning initiatives aimed at driving continuous improvement within the sales department's operations.
- Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
Crew Member
McDonald's Restaurant
Portage, IN
09.2017 - 09.2021
- Delivered exceptional customer service by efficiently handling orders and addressing inquiries.
- Operated kitchen equipment and maintained cleanliness to ensure food safety standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Assisted in training new crew members on operational procedures and customer service standards.
- Maintained accurate cash register operations while ensuring balanced transactions at end of shifts.
- Implemented suggestions for process improvements that enhanced team efficiency and customer satisfaction.
- Participated in regular team meetings to discuss performance goals and share feedback for improvement.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
Education
High School Diploma -
Portage High School
Portage, IN01-2019
Skills
- Willing to learn
- Positive attitude
- Shelf stocking
- Customer service
- Friendly and personable
- Heavy lifting
- Loading and unloading
- Customer assistance
- Customer relationships
- Punctual and reliable
- Merchandise stocking
- Product restocking
- Stock rotation
- Cleaning procedures
- Supply restocking
- Clear communication
- Flexible schedule
- Truck unloading
- Product organization
- Price checking
- Safe lifting procedures
- Merchandise display
- Warehouse safety
- Order receiving
Languages
English
Full Professional
Timeline
Stocker
Dollar Tree
10.2025 - Current
Senior Sales Associate
Family Express Corp.
09.2021 - 09.2025
Crew Member
McDonald's Restaurant
09.2017 - 09.2021
High School Diploma -
Portage High School
Perfect attendance throughout high school
I had perfect attendance throughout my high school years. I graduated mid-term. I am always on time and only call off if I and extremely ill. I am flexible and will work any shifts.