Charles Craig
Purcellville,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
21
21
years of professional experience
Work History
Manager
Leesburg Hobbies & Collectibles
Leesburg, VA
12.2001 - 02.2023
- Developed and maintained database for accounts.
- Made hardware, software and data storage improvements and evaluated system performance.
- Built and managed queries, exports, analysis reports and mailing lists.
- Provided support for complex issues related to software tools, applications and databases.
- Analyzed database applications and made necessary adjustments to parameters and architecture to improve performance.
- Supported end users in selecting, procuring and using software applications.
- Collaborated with stakeholders to gather business requirements for enhancements and change requests.
Lead Transportation Security Officer
Transportation Security Administration, TSA
Sterling, VA
02.2016 - 08.2019
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Partnered with project management teams on development of scope and timelines.
- Identified databases not reaching peak performance and determined ways to solve concerns.
- Supervised and mentored teams of 8 to 45 officers daily.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ08.2021
Associate of Applied Science - Criminal Justice
Northern Virginia Community College
Annandale, VA06.2008
Skills
- Scrum Certified Product Owner
- Appian Certified Associate Developer
- HTML, Java, SQL, Python
- Agile development methodologies
- Interface design and implementation
- Project management
- Database structures expertise
Affiliations
- Eagle Scout, Boy Scouts of America
Timeline
Lead Transportation Security Officer
Transportation Security Administration, TSA
02.2016 - 08.2019
Manager
Leesburg Hobbies & Collectibles
12.2001 - 02.2023
Bachelor of Science - Information Technology
University of Phoenix
Associate of Applied Science - Criminal Justice
Northern Virginia Community College