Charles Crawley
Canton ,GA
Summary
Adept at enhancing team performance and customer satisfaction, I leveraged training expertise and motivational skills at Active Pest Control to mentor and elevate new hires, directly contributing to a noticeable improvement in service delivery and operational efficiency. My approach combines critical thinking with exceptional communication, driving results and fostering a collaborative work environment. I was offered the opportunity to learn more of the business side of the industry by Stephen Ballard when he was the District Manager. I took him up on this offer to better improve and to be a bigger asset to the company.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Field Trainer
Active Pest Control
02.2023 - Current
- Evaluated trainees'' performance regularly, providing constructive feedback to encourage growth and improvement.
- Served as a mentor for new hires, providing ongoing support during their integration process into the company culture.
- Enhanced trainee performance by implementing hands-on training methods and real-world examples.
- Facilitated on-the-job coaching sessions to provide real-time support and guidance for trainees in their work environment.
- Provided coaching and mentoring to employees.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
Pest Control Specialist
Active Pest Control
05.2019 - Current
- Enhanced customer retention through consistent follow-ups, addressing any lingering issues or concerns promptly.
- Maintained a safe working environment by adhering to industry regulations and safety guidelines during all tasks.
- Streamlined daily operations by managing inventory levels, ensuring availability of necessary supplies for job completion.
- Reduced pest infestations by implementing effective Integrated Pest Management strategies.
- Maintained accurate records of completed tasks, enabling seamless communication between team members and management staff.
- Continuously updated knowledge on evolving pest control methods, staying current with industry best practices for optimal results.
- Assisted in training new team members on company protocols and procedures, ensuring consistency in quality service provision across the organization.
- Educated clients on preventative measures, reducing the occurrence of future infestations.
- Provided outstanding customer service, addressing inquiries and resolving issues in a timely manner.
- Achieved long-term pest control success for clients through ongoing monitoring and maintenance programs as needed.
- Expanded company clientele through positive word-of-mouth referrals from satisfied customers due to exceptional service delivery.
- Safeguarded client properties from potential damage during treatments by utilizing protective equipment and techniques.
- Optimized scheduling efficiency by coordinating appointments in geographically strategic routes, maximizing time utilization for multiple jobs daily.
- Ensured proper storage and handling of chemicals, minimizing environmental impact and maintaining regulatory compliance.
- Increased company revenue by upselling additional services based on individual client needs and concerns.
- Improved client satisfaction with thorough and timely pest control treatments.
- Conducted detailed inspections to accurately identify pest problems and determine appropriate solutions.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Adhered to most stringent safety procedures when applying chemicals.
Mosquito Pest Control Specialist
Allgood Pest Solutions
03.2011 - 05.2019
- Minimized environmental impacts of treatments by selecting the most appropriate chemicals and application methods for each situation.
- Provided excellent customer service, addressing concerns promptly and ensuring satisfaction with completed work.
- Demonstrated expertise in identifying various species of mosquitoes, allowing for more targeted control measures in infested areas.
- Optimized chemical usage by calibrating equipment accurately according to manufacturer guidelines before each application session.
Termite Inspector
Allgood Pest Solutions
06.2012 - 10.2012
- Ensured timely completion of inspection tasks for enhanced client service and smooth operations.
- Prepared comprehensive reports outlining findings, recommendations, and potential risks for client review and action planning.
- Increased customer satisfaction by conducting thorough termite inspections and providing detailed reports.
- Assisted in developing marketing materials highlighting the importance of regular termite inspections for property owners.
- Strengthened customer loyalty by promptly addressing any concerns or questions related to termite inspection results or treatments proposals.
Termite Technician
Allgood Pest Solutions
04.2011 - 06.2012
- Contributed to a safe work environment through proper handling, storage, and disposal of chemicals used in termite treatments.
- Safeguarded client properties with diligent care during inspections and treatments, minimizing any potential damage or disruption.
- Increased company revenue by upselling additional services based on clients'' needs during initial consultations.
- Streamlined workflow processes by organizing tools and equipment for easy access at job sites.
Sentricon Specialist
Allgood Pest Solutions
06.2010 - 04.2011
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Education
High School Diploma -
Cherokee High School
Canton, GA06.1990
Skills
- Motivational Skills
- Training expertise
- Coaching Techniques
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Critical Thinking
- Organizational Skills
Certification
- Field Trainer Rentokil Terminix 2023 February
Timeline
Certified Field Trainer
Active Pest Control
02.2023 - Current
Pest Control Specialist
Active Pest Control
05.2019 - Current
Termite Inspector
Allgood Pest Solutions
06.2012 - 10.2012
Termite Technician
Allgood Pest Solutions
04.2011 - 06.2012
Mosquito Pest Control Specialist
Allgood Pest Solutions
03.2011 - 05.2019
Sentricon Specialist
Allgood Pest Solutions
06.2010 - 04.2011
High School Diploma -
Cherokee High School
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