Charles Crew
Duluth,MN
Summary
Dynamic and detail-oriented cashier with strong customer service skills, honed at Snyders Super Stop. Recognized for efficiently processing cash transactions and resolving customer complaints, fostering loyalty. Proven ability to adapt to shifting priorities while maintaining dependable attendance and a strong work ethic, contributing to a positive shopping experience.
Knowledgeable Teller/Clerk with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
17
17
years of professional experience
Work History
Cashier
Snyders Super Stop
10.2008 - 10.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Counted money in drawers at beginning and end of each shift.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Processed customer orders and accurately handled payment transactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Developed and managed relationships with customers to increase customer loyalty.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Redeemed coupons to discount purchases.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Enhanced store security by identifying and reporting suspicious activities.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
- Collaborated with team members to maintain smooth operations during peak hours.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
- Monitored inventory at checkout, ensuring high-demand items were always in stock.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
Skills
- Efficient cash transactions
- Strong customer service skills
- Detail-oriented approach
- Responsive to shifting priorities
- Strong work ethic
- Rapid skill acquisition
- Patience and composure
- Dependable attendance
Timeline
Cashier
Snyders Super Stop
10.2008 - 10.2025