Charles Crilly
Essex,CT
Summary
Dependable, friendly, and motivated server successful in providing fast, high-quality customer service to guests in both fine dining and traditional restaurant settings. Adaptable professional with valuable experience in team collaboration, resolving customer issues, waitstaff, and even food and kitchen preparation.
Overview
3
3
years of professional experience
Work History
Server
745 Osteria
06.2023 - 08.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Essex Yacht Club
07.2022 - 08.2022
- Expanded my service experience.
- Developed a deep understanding of high-end dining culture, including serving etiquette and wine presentation.
- Expanded my fine dining etiquette in the server position.
Server
Scotch Plains Tavern
05.2022 - 08.2022
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Developed excellent customer service skills and learned how to communicate effectively with diverse customers.
- Gained valuable experience in taking orders, managing multiple tables, and ensuring each guest had a positive experience.
- Learned how to work efficiently in a fast-paced environment and manage my time effectively to ensure that all orders were delivered promptly.
Expo/Busser/Runner
Carlson's Landing
07.2020 - 08.2021
- Assisted wait staff with table setting by fetching and placing tableware, eating utensils, and napkins.
- Delivered food orders from the kitchen to customers' tables.
- Informed restaurant staff about feedback or requests to promote customer satisfaction.
- Served food at proper temperature to meet safety standards.
- Inspected dishes and utensils for cleanliness.
- Maintained quality of food and directed food runners.
- Deep understanding of the inner workings of a fine-dining restaurant.
Education
Financial Services - Financial Planning
Bryant University
Smithfield, RI05.2025
High School Diploma -
Valley Regional High School
Deep River, CT06.2021
Skills
- Server Training
- POS Operation
- Warm and Friendly
- Quality Control
- Dining Customer Service
- Dining Area Maintenance
- Food Preparation and Safety
- Plate Presentation
Timeline
Server
745 Osteria
06.2023 - 08.2023
Server
Essex Yacht Club
07.2022 - 08.2022
Server
Scotch Plains Tavern
05.2022 - 08.2022
Expo/Busser/Runner
Carlson's Landing
07.2020 - 08.2021
Financial Services - Financial Planning
Bryant University
High School Diploma -
Valley Regional High School
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