Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles Crown

Smithsburg,MD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Counter Sales

NAPA Auto Parts
11.2021 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Worked effectively in fast-paced environments.
  • Maintained excellent working relationships with both retail and wholesale customers.
  • Pull parts from inventory and invoice to customer accounts.
  • Process all returns, core deposit and warrantied parts.
  • Stock product on showroom shelves.
  • Inventory product to maintain min/max quota and order accordingly.

Delivery Driver

Walnut Springs Nursery
03.2020 - 11.2021
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered plant material to landscape customer job locations or to retail customer stores.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Verified accuracy of all deliveries against order forms.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.

Tow Truck Driver

Past And Present Towing
12.2017 - 03.2020
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Operated with safety and skill to avoid accidents and delays.
  • Delivered exceptional tow truck service across region and liaised with local authorities.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.

Education

High School Diploma -

Westminster High School
Westminster, MD
06.2004

Skills

  • Quality Assurance
  • Good Telephone Etiquette
  • Verbal Communication
  • Multitasking Abilities
  • Problem-Solving
  • Calm Under Pressure
  • Task Prioritization
  • Critical Thinking
  • Relationship Building
  • Organization and Time Management

Timeline

Counter Sales

NAPA Auto Parts
11.2021 - Current

Delivery Driver

Walnut Springs Nursery
03.2020 - 11.2021

Tow Truck Driver

Past And Present Towing
12.2017 - 03.2020

High School Diploma -

Westminster High School
Charles Crown