Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Charles Cruz

Kissimmee,FL

Summary

Dynamic professional with a proven track record at Miami Dade County Public School System and the City of Hialeah, enhancing community engagement and improving program effectiveness. Excelled in customer relations and analytical thinking, achieving significant growth in public awareness and participation. Skilled in bilingual communication and teamwork, adept at fostering collaborations and driving initiatives with a friendly, positive attitude.

Overview

8
8
years of professional experience

Work History

Community Involvement Specialist

Miami Dade County Public School System
02.2023 - 02.2024
  • Compiled and systematically input data into the electronic system.
  • Formulated effective enhancement plans aligned with objectives and requirements.
  • Generated reports detailing findings and recommendations.
  • Facilitated team collaboration to ensure timely and budget-compliant project completion.
  • Evaluated program effectiveness using qualitative and quantitative methods, identifying areas for improvement and growth.
  • Partnered with local organizations to expand access to social and community services.
  • Assessed community needs and identified resources for social and community service programs.
  • Participated in community events to promote services and engage with public.
  • Advocated for social and community service programs to increase awareness and funding.
  • Implemented strategies to increase public awareness of social and community service programs.
  • Pleasantly welcomed staff, community leaders and guests.
  • Strengthened relationships with local organizations by facilitating regular communication and collaborative initiatives.

Park Manager

City Of Hialeah
03.2016 - 01.2023
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Increased park revenue by developing and promoting attractive packages for group bookings and events.
  • Conducted ongoing evaluations of facility conditions, prioritizing improvements based on urgency and available resources.
  • Boosted overall safety by conducting regular risk assessments, staff trainings, and emergency drills.
  • Enhanced park visitor satisfaction by implementing new programs and events tailored to diverse interests.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Developed strategic marketing plans to increase awareness of the park''s offerings and attract more visitors.
  • Provided exceptional customer service, addressing inquiries and concerns promptly.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Public Administration -

Miami Dade College
Miami, FL

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Microsoft office proficiency
  • Public service
  • Adaptive programming
  • Facility maintenance
  • Multilingual communication
  • Recreation program planning
  • Safety and compliance
  • Sports coaching
  • Computer skills
  • Office administration
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Flexibility

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Community Involvement Specialist

Miami Dade County Public School System
02.2023 - 02.2024

Park Manager

City Of Hialeah
03.2016 - 01.2023

Public Administration -

Miami Dade College

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Charles Cruz