Charles Cummings
Philadelphia,PA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Reliable employee seeking Job Title position. Offering excellent communication and good judgment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative / Maintenance
Planet Fitness Gym
07.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Maintenance Cleaner
Planet Fitness
07.2021 - Current
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Supervised supplies in inventory and submitted reorder requests.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Inbound Stocker / Overnight
Target
11.2020 - 02.2021
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Safely and securely loaded items to prevent damage during transport.
- Unloaded deliveries from trucks in prompt fashion.
- Manually transported warehouse materials weighing up to Number pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
- Operated Type computer system, hand-held inventory control device and calculator to perform Action.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Followed orders precisely for correct items, sizes and quantities.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Moved and lifted heavy loads of merchandise using Type equipment.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
Order Fulfillment Associate
Home Depot
05.2020 - 11.2020
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Processed daily orders through multi-carrier manifest system.
- Trained new associates on basic and advanced shipment procedures.
- Followed SOPs to avoid mix-ups and damages to orders.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Followed procedures at all times for personal and team safety.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Cross-trained new associates on picking and filling orders for warehouse products.
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Drove customer satisfaction by successfully completing all returns within Timeframe timeframe from receipt in fulfillment department.
Janitorial Cleaner
Freash Grocer
01.2020 - 05.2020
- Cleaned, stocked and sanitized restrooms and inspected Timeframe to deliver guests immaculate, safe environments that reflected well on employer.
- Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members.
- Served in various office, cafeteria and educational settings and gained transferable skills to clean environment to employers' full satisfaction.
- Maintained cleaning equipment, performed minor repairs and communicated with management regarding specific needs for new equipment.
- Researched and learned optimum cleaning techniques and materials and deployed best methods to protect surfaces.
- Upgraded janitorial services at facilities as evidenced by frequent comments about unprecedented cleanliness and sanitation.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Completed routine floor stripping, sealing and finishing.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Delivered quality customer service to address urgent needs and cleaning requests.
Education
Associate - Business Management
Jefferson Buisness School
8th And Market 05.1989
High School Diploma - General Academics
ParkWay Delta
116 Wayne And Harvey Street 06.1984
Skills
- Courteous with Strong Service Mindset
- Upselling Products and Services
- Upbeat and Positive Personality
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Strong Analytical and Problem-Solving Skills
- Time Management
- Solving Customer Concerns
- Handheld Computer Device Software
- Order and Refund Processing
- Customer Retention Strategies
Timeline
Customer Service Representative / Maintenance
Planet Fitness Gym
07.2021 - Current
Maintenance Cleaner
Planet Fitness
07.2021 - Current
Inbound Stocker / Overnight
Target
11.2020 - 02.2021
Order Fulfillment Associate
Home Depot
05.2020 - 11.2020
Janitorial Cleaner
Freash Grocer
01.2020 - 05.2020
Associate - Business Management
Jefferson Buisness School
High School Diploma - General Academics
ParkWay Delta
Similar Profiles
Spencer DiMagnoSpencer DiMagno
Customer Service Representative /Front D Associate at Planet Fitness GymCustomer Service Representative /Front D Associate at Planet Fitness Gym
Shane HartShane Hart
Membership Services Representative at Planet Fitness GymMembership Services Representative at Planet Fitness Gym
Claire DillonClaire Dillon
Member Service Representative at Planet Fitness GymMember Service Representative at Planet Fitness Gym
Dane HarperDane Harper
Front Desk Operator/Personal Trainer at Planet Fitness GymFront Desk Operator/Personal Trainer at Planet Fitness Gym
Najee Ward-CooperNajee Ward-Cooper
Deputy Sheriff at Philadelphia Sheriff OfficeDeputy Sheriff at Philadelphia Sheriff Office