Charles Cummings
Tucson,AZ
Summary
Accomplished Medical Assistant with a proven track record at SAVAHCS, enhancing patient satisfaction through exceptional customer service and HIPAA-compliant data management. Leveraged adaptability and medical terminology expertise to streamline operations, achieving significant improvements in patient care and administrative efficiency.
Overview
43
43
years of professional experience
Work History
Medical Assistant
SAVAHCS Southern AZ Veterans Admin Health Care Sys
12.2007 - 12.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Implemented care and efficiency improvements to support and enhance office operations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Cashier, Stocker,Receiver,Forklift Driver,Bager
DECA - Defense Commissary Agency
09.1996 - 12.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Enhanced shopping experience, provided product information and location assistance.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Lifted up to 75 pounds at once and used forklift to move heavier loads.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
Structures Technician
United States Air Force
06.1981 - 04.1988
- Maximized productivity by proficiently reading and interpreting technical drawings, schematics, and manuals related to aircraft structures.
- Construct,maintain,plan and repair wooden,masonry and concrete structures.
- Built wooden foundation forms for footings,walls,slab floors and columns
- Built structures according to blue prints building plans and other directives.
- repaired an installed new and updates security locks and locking mechanisms for Secure Areas in high profile area of the air force base.
- Maintained and used multiple construction tools and equipment to preform the task at hand .
- Assisted in Hazardous Material removal in accordance and compliance of environmental regulations - per OSHA. In the removal of Hazardous waste materials:Asbestos,PCB,JP4,Waste Oils.
- Assisted multiple construction trades such as Sheet Metal,Masonry,electical,plumbing,coatings to complete projects assigned to our squadron.
Education
High School Diploma -
Greenfield Central High School
Greenfield,IN05.1981
Skills
- HIPAA Compliance
- Customer Service
- Medical Terminology
- Data Entry
- Reliable team player
- CPR
- Adaptable
Timeline
Medical Assistant
SAVAHCS Southern AZ Veterans Admin Health Care Sys
12.2007 - 12.2023
Cashier, Stocker,Receiver,Forklift Driver,Bager
DECA - Defense Commissary Agency
09.1996 - 12.2007
Structures Technician
United States Air Force
06.1981 - 04.1988
High School Diploma -
Greenfield Central High School
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