Charles Curcio

• Originated Mortgage Loans for Purchase and Refinance transactions in NJ and PA.
• Developed customer base through referral partnerships with bankers, realtors, and previous customers; Maintains relationships by listening to needs, addressing concerns, and providing collaborative solutions.
• Searches Advisors Mortgage database for prospects who qualify for specific loan programs and contacts them about the potential opportunity.
• Collects and inputs accurate information, including income and asset documentation.
• Reviews mortgage documents and explains the mortgage application process to customers.
• Works with loan processors, underwriters, and title agencies to provide additional information and documentation needed to close loans.
• Maintains contact with customers through closing, guiding them through the application process from beginning to end.

• Used Boolean searches to develop applicant portfolios for expected openings.
• Sourced and selected applicants for technical positions within company.
• Interviewed candidates using different interview methods and approaches.
• Referred candidate resumes to customer account managers for evaluation and submission.

Direct Marketing

• Worked in residential neighborhoods and retail locations to engage homeowners in conversation about their existing home exteriors.
• Determined customers' needs, provided brand awareness, and explained the benefits of a free estimate on new energy efficient products.
• Demonstrated effective communication skills, negotiation tactics, strategy, and perseverance.
• Scheduled 104 appointments in 08/2017, 3rd most out of 70 marketers in the Philadelphia territory.

Inbound Scheduling Agent (call center)

• Fielded calls from direct marketers recruiting potential customers across the country.
• Quickly gathered and accurately entered homeowner information into customer database.
• Explained in-home estimate and confirmation process to potential customers.
• Scheduled appointments in accordance with restrictions based on territory, product, and availability.
• Ranked based on number of appointments scheduled and percentage of appointments which yielded estimates. Ranked 1st out of 50 agents (Q3 2015).

• Served as direct care resident counselor for a diverse population of at risk juveniles.
• Provided social services through individual relationships, group counseling, and de-escalation techniques. Applied conflict resolution skills to reduce issues and promote a therapeutic environment.
• Supervised up to 12 residents in accordance with facility rules and regulations.