Charles Curtis
Regional Director Of Operations
Golden,CO
Summary
Focus Director of Operations with 20 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Overview
21
21
years of professional experience
Work History
REGIONAL DIRECTOR OF OPERATIONS
InBloom Autism Services
Denver, CO
01.2022 - Current
- Oversee business operations for 4 Autism Centers in Colorado, 85 Registered Behavioral Technicians, 10 Direct Reports
- Responsible for sales forecasting, medical billing oversight, Recruiting, Team training, retention and development to grow impact hours
- Key Accomplishments:
- Expanded our Colorado Footprint, opening new center, expanding impact hours, Building Operations and Clinical teams
- Built collaborative relationships within clinical teams through consistent weekly communication, providing onboarding assistance, scheduling productivity, fostering sustainable client relations
- Increased clients and impact hours for all centers in Denver and Colorado Springs resulting in consistent performance leading company in new client growth for Q2, 2023.
DISTRICT MANAGER
Healthcare Services Group, Inc
Denver, CO
01.2019 - 01.2022
- Led 13 Facilities, 90 plus front-line healthcare employees during a challenging health environment
- Exceeded all budgeted goals, ordering, delivering accurate payroll, compliance, and oversight of training program
- Key Accomplishments:
- Directed comprehensive business management plan, focusing on company mission, compliance, and training
- Achieved the highest fill rate percentages of 85% for maintaining staffing levels through recruitment, training, and development of facility teams, reducing turnover and related costs
- Sourced and developed new strategies to streamline ordering and reduce operating costs.
GENERAL MANAGER
Osaka’s Restaurant
Boulder, CO
01.2017 - 01.2019
- Executed day-to-day hands-on business operations for successful start-up Japanese restaurant, directing staff, customer service, presentation, recipes, wine lists, seasonal specials, and promotions
- Overcame language and cultural barriers to articulate a unique and authentic vision for a new startup for Japanese owners
- Key Accomplishments:
- Implemented standards for service, presentation, and quality earning Osaka’s status as #1 rated Japanese restaurant in a very competitive market
- Designed Japanese Beverage Program and Menu selections for Wine pairings, Sake, Shochu, cocktails, beer, Japanese Whisky, and non-alcoholic beverages
- Recognized for Top 10 Bites in Boulder, CO; achieved 4.8 average Google customers rating for food & service
- Collaborated with architect and contractor for kitchen, dining, and bar layout to maximize operational flows of product and services.
EXECUTIVE GENERAL MANAGER/DISTRICT MANAGER/PROJECT MANAGER
ELEPHANT BAR RESTAURANT
01.2003 - 01.2017
- Served in multifunctional, supervisory role for renowned National restaurant chain, engaging in sales, marketing, branding, training, and operations management
- Served as District Group Leader for hourly certified training program, and Certified Training Program Leader, stressing an adherence to company vision, culture and branding standards
- Key Accomplishments:
- Earned title of Executive General Manager, Top 8 % of GMs in organization to receive this distinction
- Achieved highest controllable profit percentage in sales brand for 8 straight years: increased sales 16% in first year and 10% Year over Year in second year
- Spearheaded iPad ordering test project in Los Angeles, increasing bar sales 5% in first 60 days at 4 locations
- Headed in-flight catering program for Denver Nuggets and subsequently expanded footprint to include other NBA teams, achieving quantum leap sales and profits award
- Trained and mentored over 30 General Managers, Kitchen Managers and Assistant Managers.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Maximized profits through effective cost control, staff scheduling, inventory management and ordering.
- Recruited, mentored and coached staff of 30 associates in delivering customer-focused performance.
Education
Bachelor of Science - Business Administration
UNIVERSITY OF MISSOURI
Skills
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Timeline
REGIONAL DIRECTOR OF OPERATIONS
InBloom Autism Services
01.2022 - Current
DISTRICT MANAGER
Healthcare Services Group, Inc
01.2019 - 01.2022
GENERAL MANAGER
Osaka’s Restaurant
01.2017 - 01.2019
EXECUTIVE GENERAL MANAGER/DISTRICT MANAGER/PROJECT MANAGER
ELEPHANT BAR RESTAURANT
01.2003 - 01.2017
Bachelor of Science - Business Administration
UNIVERSITY OF MISSOURI
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