Charles Deacon
Chicago,Illinois
Overview
8
8
years of professional experience
Work History
Customer Success Manager
Integral Ad Science
New York, NY
03.2022 - Current
- Deep understanding of client's business as well as the strategies and tactics we deploy on their behalf
- Primary point of contact for client with shared communication across team, pulling in resources as needed in/out of core team
- Ensures clear & proactive communication throughout every phase of a project
- Owns project schedules and project management software
- Responsible for clearly articulating project milestones to our clients while managing expectations around all of those key checkpoints.
Client Advisor
Method Savvy
Durham, NC
06.2021 - 03.2022
- Deep understanding of client’s business as well as the strategies and tactics we deploy on their behalf.
- Primary point of contact for client with shared communication across team, pulling in resources as needed in/out of core team.
- Ensures clear & proactive communication throughout every phase of a project
Senior Campaign Manager
Valassis Digital
Raleigh, NC
05.2017 - 05.2021
- Managed and oversaw campaign budgets and pacing of campaigns for two largest accounts (50MM annually).
- Managed key client relationships by developing creative solutions, presenting valuable post-campaign insights, and providing superior customer service
- Tracked campaign performance, made real-time optimizations, and provided insights when necessary to ensure campaign performance exceeds client expectations and delivers desired results
- Worked cross-functionally with Analytics, Sales, and Product Management teams to ensure client's needs are met
Account Manager
Teamworks
Durham, NC
01.2016 - 04.2017
- Oversaw 184 individual customers including major collegiate athletic departments and corporate accounts
- Successfully contracted 25 individual teams during time as Account Manager
- Maintained a retention rate over 90% by developing relationships with customers and offering discounted terms for early renewal
- Served as technical liaison for primary account contact and drove usage by training all other members of the customer's organization
Education
Master of Science - Sports Management
Eastern Kentucky University
Richmond, KY01.2015
Bachelor of Arts - Communications
Michigan State University
East Lansing, MI01.2014
Honors
- IAS, 2024 Propel Emerging Leaders Program
- Valassis Digital, Blurred Lines - Sales Revenue Growth Award - CPG, 12/2020
- Valassis Digital, Core Values Award - Innovation, 07/2020
- Valassis Digital, Core Values Award - Teamwork, 04/2019
Timeline
Customer Success Manager
Integral Ad Science
03.2022 - Current
Client Advisor
Method Savvy
06.2021 - 03.2022
Senior Campaign Manager
Valassis Digital
05.2017 - 05.2021
Account Manager
Teamworks
01.2016 - 04.2017
Master of Science - Sports Management
Eastern Kentucky University
Bachelor of Arts - Communications
Michigan State University
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