Dedicated professional with a strong focus on exceptional customer service, safety awareness, and team collaboration. Proven ability to enhance guest satisfaction and streamline operations in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Security and Usher
The Ohio State University
Columbus, OH
06.2025 - Current
Assisted patrons with seating arrangements and ticket validation during events.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Maintained cleanliness and organization of venue spaces before, during, and after events.
Collaborated with team members to ensure smooth event operations and guest satisfaction.
General Manager
Columbus Fair Auto Auction Inc.
Obetz, Oh
01.1998 - 03.2018
Directed operational strategies to enhance auction efficiency and improve customer satisfaction.
Managed cross-functional teams to streamline processes and reduce turnaround time for vehicle sales.
Implemented training programs for staff, fostering a culture of continuous improvement and accountability.
Developed and maintained relationships with key stakeholders, driving partnerships that expanded service offerings.