Charles DeLeo
Falls Church,VA
Summary
Dynamic and resourceful Cyber Security Analyst seeking to leverage comprehensive training in cybersecurity and network administration to contribute to an organization's IT security and support functions. Aiming to utilize technical expertise and problem-solving skills to enhance system security and user experience. Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Help Desk Technician Tier 1
IntelliDyne LLC
03.2023 - 09.2023
- Answered calls coming into Tier 1 Help Desk by third ring, provided Mobile Support, adding and deleting users to client network as well as other AD HOC tasks, assisted clients with hardware and software support via telephone
- Coordinated with team to ensure rapid response times and follow-up with customers
- Ensured that all VIP calls were responded to immediately
- Processed help desk tickets, prepared correspondence and fulfilled customer needs to ensure customer satisfaction
- Provided technical support to end users on a variety of issues; Identified, researched, and resolved technical problems
- Dismantled old hardware no longer in service.
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
Intern
Grindstone PBC
11.2021 - 02.2022
- Accepted designated, business-focus projects to research, proposed ideas, and solutions, and presented final project during internship
- Conducted research on various government contracts and potential business leads for development.
Receptionist/Office Assistant
Military Order of the Purple Heart (MOPH)
01.2017 - 05.2019
- Greeted visitors, answered phone calls, and ran errands while maintaining professional composure throughout interactions with customers or potential clients
- Drove significant efforts in organizing files, scheduling meetings and managing calendars, writing and proofreading, emailing, and maintaining supplies
- Served as primary point of contact for veterans, members, and the public
- Enhanced productivity and customer support by directing incoming calls, packaging, mailing, and fulfilling orders for products in a courteous and timely manner
- Maintained open communication so members were regularly informed regarding upcoming events, newsletters, and continuing education by updating membership records database
- Upgraded accuracy of inventory orders and warehouse organization by creating inventory reports for office management
- Improved overall performance by training and mentoring new interns
- Reduced costs as well as helped in the process of research and analysis by maintaining data entry.
Education
Bachelor of Arts - Modern Languages
Marshall University
Huntington, WV05.2016
Skills
- Cyber Security Analysis
- Threat Analysis
- Incident Management, Audit, and Data Loss Prevention (DLP) Controls
- Data Handling
- Data Normalization
- Log Ingestion and Analysis
- Prototyping
- Cyber Security Architecture
- Triaging
- Security Configuration
- Vulnerability Assessment and Penetration Testing
- Penetration Testing
- Helpdesk Management
- Risk Evaluation
- Continuous Diagnostics and Mitigation
- Intrusion Prevention and Detection
- Access Control and Authorization
- Endpoint Protection
- Application Security
- Protocol Analysis
- Firewall Management
- Incident Response
- Encryption
- Web-filtering
- Advanced Threat Protection
- Network/Firewall Security
- System/Network Administration
- IP Network Communications
- Protocols/Standards Proficiencies
- LAN/WAN Configuration
- MS Office suite
- Ruby
- SQL
- ActiveRecord
- HTML
- CSS
- JavaScript
- Bomgar
- Service NOW
- Active Directory
- Windows PowerShell
Certification
- Cyber Security Program, CompTIA, CompTIA Security+, COMP001021879239, 06/2027, Certified Ethical Hacker, ECC2579130846, 07/2024
- CompTIA A+, CompTIA, CompTIA A+, COMP001021879239, 10/2025
- Google Cloud Introduction to Generative AI, Google Cloud
- Google Cloud Introduction to Large Language Models, Google Cloud
Knowledge Forte
Developed competencies in structuring customized hardware and networking solutions to meet the organization’s specific needs by installing and configuring servers, routers, and switches. Demonstrated capability of providing end-to-end strategic IT & Security Solutions; gained extensive knowledge in managing Cyber investigations, Cyber Forensics, and Network protection. Strong understanding of LAN/WAN infrastructure, TCP/IP, QoS, EIGRP, BGP, MPLS, VPN, VoIP, Firewall, VLANS, and structured cabling. Acquired academic efficiency in administering servers, laptop and desktop computers, printers, routers, switches, firewalls, phones, software deployment, security updates, and patches. Strengths in network design, installation, configuration, maintenance, disaster recovery, incident management, technical helpdesk support, and troubleshooting. Articulate communicator with a high degree of flexibility, commitment, and optimism; fluently speaks the language of both people and technology while interacting with cross-functional teams/stakeholders.
Personal Information
Title: IT Helpdesk Support / Cyber Security Analyst
Timeline
Help Desk Technician Tier 1
IntelliDyne LLC
03.2023 - 09.2023
Intern
Grindstone PBC
11.2021 - 02.2022
Receptionist/Office Assistant
Military Order of the Purple Heart (MOPH)
01.2017 - 05.2019
Bachelor of Arts - Modern Languages
Marshall University
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