Summary
Overview
Work History
Education
Skills
Certification
Knowledgeforte
Languages
Timeline
Generic

Charles DeLeo

Falls Church,VA

Summary

Highly skilled Cyber Security Analyst / Help Desk Technician experienced with troubleshooting and resolving technical issues seeks to leverage comprehensive training in network administration and cybersecurity to contribute to an organization's IT security / support functions and to enhance system security and user experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

AI Data Annotator Intern

Enabled Intelligence
08.2024 - 09.2024
  • Performed precise data labeling and annotation for machine learning models, ensuring high-quality outputs.
  • Used computer software to annotate and label images of maritime vessels and aircraft.
  • Checked for accuracy by verifying data and records.
  • Updated and maintained customer information, documents and records.
  • Utilized various annotation tools and software to categorize images based on project specifications.

Help Desk Technician

IntelliDyne LLC
03.2023 - 09.2023
  • Answered calls coming into Tier 1 Help Desk, providing mobile & technical support to end users on a variety of issues; assisted clients with hardware and software support via telephone to resolve technical issues
  • Coordinated with team to ensure rapid response times and follow-up with customers and ensured that all VIP calls were responded to immediately
  • Processed help desk tickets, prepared correspondence and fulfilled customer needs to ensure customer satisfaction

Intern

Grindstone PBC
11.2021 - 02.2022
  • Accepted designated, business-focus projects to research, proposed ideas, and solutions, and presented final project during internship
  • Conducted research on various government contracts and potential business leads for development

Office Assistant

Military Order of the Purple Heart (MOPH)
01.2017 - 05.2019
  • Greeted visitors, answered phones, and ran errands while maintaining professional composure in all interactions with customers & potential clients
  • Drove significant efforts in organizing files, scheduling meetings, managing calendars, writing and proofreading, emailing, and maintaining supplies
  • Served as primary point of contact for veterans, members, and public
  • Enhanced productivity and customer support by directing incoming calls, packaging, mailing, and fulfilling product orders in timely manner
  • Maintained open communication to keep members regularly informed regarding upcoming events, newsletters, and continuing education by updating membership records database
  • Upgraded accuracy of inventory orders and warehouse organization by creating inventory reports for office management
  • Improved overall performance by training and mentoring new interns
  • Reduced costs as well as helped in research and analysis by maintaining data entry

Education

Bachelor of Arts - Modern Languages

Marshall University
Huntington, WV
05.2016

Skills

  • Cyber Security Configuration & Architecture
  • Threat Analysis
  • Incident Management
  • Audit
  • Data Loss Prevention (DLP) Controls
  • Flexibility
  • Adaptability
  • Data Handling, Analysis & Normalization
  • Positive Attitude
  • Dependable
  • Log Ingestion
  • Vulnerability Assessment
  • Penetration Testing
  • Intrusion Prevention & Detection
  • Access Control
  • Authorization
  • Endpoint Protection
  • Application Security
  • Incident Response
  • Collaboration
  • Firewall Management & Security
  • Resilience
  • Empathy
  • Encryption
  • Web-filtering
  • Problem Solving
  • System Administration
  • Network Administration & Security
  • LAN/WAN Configuration
  • MS Office suite Proficiency
  • Coding Languages (Javascript, SQL, Ruby, Python)
  • ActiveDirectory
  • Bomgar
  • Service NOW
  • Windows PowerShell

Certification

  • CompTIA Security+, COMP001021879239, 06/27
  • EC-Council Certified Ethical Hacker, ECC2579130846, 07/27
  • CompTIA A+, COMP001021879239, 10/25
  • Google Cloud Introduction to Generative AI
  • Google Cloud Introduction to Large Language Models

Knowledgeforte

  • Developed competencies in structuring customized hardware and networking solutions to meet the organization's specific needs by installing and configuring servers, routers, and switches.
  • Demonstrated capability of providing end-to-end strategic IT & Security Solutions; gained extensive knowledge in managing Cyber investigations, Cyber Forensics, and Network protection.
  • Strong understanding of LAN/WAN infrastructure, TCP/IP, QoS, EIGRP, BGP, MPLS, VPN, VoIP, Firewall, VLANS, and structured cabling.
  • Acquired academic efficiency in administering servers, laptop and desktop computers, printers, routers, switches, firewalls, phones, software deployment, security updates, and patches.
  • Strengths in network design, installation, configuration, maintenance, disaster recovery, incident management, technical helpdesk support, and troubleshooting.
  • Articulate communicator with a high degree of flexibility, commitment, and optimism.

Languages

Japanese
Limited Working
Spanish
Limited Working
Greek
Elementary

Timeline

AI Data Annotator Intern

Enabled Intelligence
08.2024 - 09.2024

Help Desk Technician

IntelliDyne LLC
03.2023 - 09.2023

Intern

Grindstone PBC
11.2021 - 02.2022

Office Assistant

Military Order of the Purple Heart (MOPH)
01.2017 - 05.2019

Bachelor of Arts - Modern Languages

Marshall University

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Charles DeLeo