Charles Derringer

Deliver fuel, fuel tanks, and fuel related products to businesses and residential customers.

Operating a petroleum distribution terminal

Repairing and maintaining tank truck loading rack systems, and overfill protection systems

Receiving petroleum pipeline products

Accounting for daily tank sales, receipts, and product volume discrepancies

Performing DOT truck tank inspections for product loading

Training customer representatives and drivers to safely load multiple gasoline and diesel products

Performing facility inspections daily, in accordance with State of Alabama, Federal EPA, Alabama Dept of Environmental Public Health code

Train employees for emergencies, including annual drills

Groundwater testing 2x weekly

Air Quality testing daily

Stormwater prerelease testing

Facility inspections in accordance to US Homeland Security

B2B/B2C Sales and Installation of Fuel, DEF, Oil, Product Tanks, and various other petroleum equipment

Perform facility inspections at various hubs throughout the Southeast

Perform DOT inspections on tractor trailers, fuel tanks, and other applicable equipment

Train drivers, other management, and new hires

Perform risk management evaluations in all departments

Accident reconstruction and investigations

Support the team wherever needed

• Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
• Provided exceptional customer service by addressing inquiries and resolving any issues promptly.
• Forged and nurtured impactful relationships with customers to cultivate loyalty.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
• Performed cold-calling and follow-ups with leads to secure new revenue.
• Liaised with dispatch department personnel to support order processing and product flow.
• Set up appointments with potential and current customers to promote new products and services.
• Researched potential clients and markets to prepare for appointments.
• Demonstrated products and specific features at customer locations and special events.
• Developed and implemented sales strategies to increase revenue.
• Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
• Conducted on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
• Networked at events and by phone to expand business profits and revenues.

Transportation of petroleum products to commercial and residential customers