Charles DeWildt
East Grand Rapids
Summary
Highly driven leader with a proven track record of meeting goals and exceeding expectations. Innate ability to lead people in design, development, and implementation of various processes and solutions to support strategic goals and initiatives. Passion for leading teams through chaos and creating order. General predisposition to optimize value in data to influence progress and fuel change.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director, Revenue Cycle, AI, Performance & Integrations
Corewell Health
05.2025 - Current
- Reporting to Sr. Director of Revenue Cycle Shared Services & Analytics
- Leading team of project specialists and 3 managers (Automation / RPA, Workforce Management, New Programs & Integrations)
- Co-leading Corewell Health AI & Automation Coalition - Engaging in and optimizing cross-functional touch points with Enterprise Digital Automation Team, Artificial Intelligence Team, System & Domain Architecture and Digital Services (Innovation, governance, strategic planning, prioritization of work)
- Revenue Cycle Automation Team responsible for $3.1M in redirected labor savings in 2024 and on track for $4.0M in 2025
Director, Revenue Cycle, Access Performance, Analytics & Support Services
Corewell Health
08.2021 - 04.2025
- Led a team of project specialists and two managers, supporting scheduling optimization initiatives and Contact Center
- Key responsibilities: Contact Center architecture and automation roadmap, Access Analytics, Referral Management, Epic Cadence build governance
- Support Services Teams: Workforce Management, Transcription, Quality Assurance, Fulfillment, Onboarding, and Capacity Management (Provider / Resource Templates)
- Actively supporting the Patient Access Centered Experience (PACE) initiative across all areas of Spectrum Health. This includes: Performance and investigative analytics, telephony design, staffing analyses, workflow integration into the Contact Center, referral automation, template optimization, change control, governance and Epic Optimization
- Co-chaired Referrals, Scheduling, and Authorizations oversight committee for large Epic integration (3 instances of Epic, 22 hospitals, 300+ ambulatory sites)
- Reduced contact Center staffing needs by 75+ FTE’s, automating 97% of the Contact Center’s outbound call volume and leveraging Robotic Process Automation where possible
- Developed analytics tool in partnership with finance and KPMG consulting to implement quarterly practice for the medical group to evaluate physician / APP cFTE against scheduling templates in effort to proactively align before the date of service
Lead Operations Specialist, Referral Management / Contact Center
Spectrum Health
08.2019 - 08.2021
- Co-managed a high performing team of Operations Specialists which support multiple areas and initiatives within the front end of Revenue Cycle, including: Referral Management, Pt Communications and Revenue Cycle Agile Release Trains, Contact Center Operations, Epic Analytics / Validation, and Clinical Service Line Access efforts
- Established and chaired the Spectrum Health Access Analytics Work Group. Define Access KPI’s and targets for the system. Developing Implemented up is developing and refining analytics which support access optimization, automation opportunities, physician / practice productivity, in alignment with performance goals
- Implemented Six Sigma flexible / scalable reporting framework and Analytics Suite, providing operational leaders visibility into productivity, success metrics and impact of operational changes
- Leveraged technology, automation, and analytics to support Contact Center operations attain and maintain industry leading performance (KPI’s) and labor costs during a 136% peak increase in call volume
Operations Specialist, Referral Management
Spectrum Health
10.2016 - 08.2019
- Established optimization and governance (standardization) of Epic referral build and analytics. This improved clinical and clerical workflows, patient experience and patient safety, providing clear insights from referral patterns and opportunitieis
- Key operational lead for implementation of Epic referral and Central Authorization workflows in 2017 Epic integration, providing meaningful reporting and visibility into the referral process, in addition to reducing authorization related denials
- Standardization of these workflows improved the patient experience, reducing Referral Scheduling Turnaround Time by 4 days and Referral Triage Turnaround Time by 6 days
- Centralized all regional hospital scheduling teams underneath the Contact Center
Physician Liaison, Physician Relations
Spectrum Health
07.2015 - 10.2016
- Identified and communicated relevant market analytics and intelligence to business development, team members, clinical service line leadership and organizational leadership
- Led team, requiring accountability and success measures while deploying customer specific campaigns
- Created referral network for referral volumes for specialty services, identifying operational challenges in the existing referral process
Teacher / Program Director / Coach
East Grand Rapids Public Schools
08.2002 - 06.2015
Assistant Track Coach
University of Michigan
09.2001 - 08.2002
- Multi-event coach / 2002 Big Ten Champions
Education
Master of Education -
Grand Valley State University
Grand Rapids, MI08.2007
Bachelor of Science - Education -
University of Michigan
Ann Arbor, MI12.2001
Skills
- Holistic problem-solving
- Effective multi-level communication
- Collaborative team development
- Effective leadership
- Lean methodology expertise
- Epic system deployment
- Cross-functional integration
- Epic Reporting & Benchmarking
- Workforce optimization
- Revenue Cycle
- Epic Clinical / Clerical Workflows
- Contact center systems
- Robotic process automation expertise
- Advanced automation solutions
- Data interpretation
- Provider performance optimization
- Performance analysis
- Quality assurance management
- Referral Management
- Financial analysis and reporting
Certification
- HFMA – Certified Revenue Cycle Representative (CRCR)
- HFMA – Certified Specialist Business Intelligence (CSBI)
- HFMA – Certified Specialist Accounting & Finance (CSAF)
- Epic Credentialing Program, Clerical and Clinical
- LEAN (Bronze) Training
- SAFE / Agile
Timeline
Director, Revenue Cycle, AI, Performance & Integrations
Corewell Health
05.2025 - Current
Director, Revenue Cycle, Access Performance, Analytics & Support Services
Corewell Health
08.2021 - 04.2025
Lead Operations Specialist, Referral Management / Contact Center
Spectrum Health
08.2019 - 08.2021
Operations Specialist, Referral Management
Spectrum Health
10.2016 - 08.2019
Physician Liaison, Physician Relations
Spectrum Health
07.2015 - 10.2016
Teacher / Program Director / Coach
East Grand Rapids Public Schools
08.2002 - 06.2015
Assistant Track Coach
University of Michigan
09.2001 - 08.2002
Master of Education -
Grand Valley State University
Bachelor of Science - Education -
University of Michigan
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