Charles Dezort
La Pine,Oregon
Summary
Accomplished Associate Director at Shepherds House Ministries, adept in Program Development and Relationship Building. Spearheaded initiatives improving shelter efficiency and team performance, leading up to 16 personnel, and excelled in crisis management, enhancing connections and community partner engagement, demonstrating a significant impact on relational engagement .
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate Director of Navigation Services
Shepherds House Ministries
12.2023 - Current
- Trained and developed department leaders for specific projects and ongoing operational needs.
- Assisted senior leadership in supporting all aspects of operations.
- Led teams of up to 16 personnel, supervising daily performance as well as training and improvement plans.
- Reviewed proposed regulatory changes and evaluated potential impacts on Shelter operations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
Case Manager
Shepherd House Ministries
04.2023 - 12.2023
- Partnered with community agencies and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems (HMIS)
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Provided leadership, guidance and support to staff members.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Case Manager
Share House
01.2021 - 04.2023
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Implemented strategies to increase public awareness of social and community service programs.
- Conducted outreach activities to engage local stakeholders in programs.
Shelter Operations/Community Engagement Specialist
Outsiders Inn
01.2019 - 01.2020
- Developed and implemented community engagement requirements and programs.
- Contributed to work plans, reports, success stories, and other deliverables.
- Conducted surveys and analyzed data and prepared and maintained reports and records.
- Coordinated and implemented various community engagement activities.
Education
No Degree - Addiction Counseling
Clark College
Vancouver, WAAssociate of Arts -
Eastern Washington University
Cheney, WANo Degree - Sociology
Portland State University
Portland, ORSkills
- Program Development
- Process Improvement
- Crisis Management
- Data Collection
- Onboarding and training
- Relationship Building
- Coaching and Mentoring
- Hiring and Training
- Community Outreach
- Key relationship management
Certification
Agency Affiliated Counselor (Wa)
Peer Support Certified (Wa)
White water guide
I have been a whitewater enthusiast for many years. For the past three years, I have taken Zollars whitewater guide school in White Salmon, WA,.
Timeline
Associate Director of Navigation Services
Shepherds House Ministries
12.2023 - Current
Case Manager
Shepherd House Ministries
04.2023 - 12.2023
Case Manager
Share House
01.2021 - 04.2023
Shelter Operations/Community Engagement Specialist
Outsiders Inn
01.2019 - 01.2020
No Degree - Addiction Counseling
Clark College
Associate of Arts -
Eastern Washington University
No Degree - Sociology
Portland State University
Agency Affiliated Counselor (Wa)
Peer Support Certified (Wa)
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