Charles Dickens
Philadelphia,PA
Summary
Accomplished Direct Support Professional with a proven track record at Comhar, enhancing client well-being through compassionate caregiving and effective behavioral management. Skilled in client support and documentation, consistently achieving improved outcomes. Demonstrates a strong ability to foster independence in individuals with disabilities, leveraging first aid and safety knowledge to ensure client safety and compliance.
Overview
2026
2026
years of professional experience
Work History
Direct Support Professional
Comhar
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Assisted disabled clients to support independence and well-being.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
Supports Coordinator
Consortium
02.2007 - Current
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
- Improved client satisfaction by efficiently addressing and resolving support issues.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Therapeutic Support Staff
WES
10.2024 - 10.2025
- Supported clients'' emotional well-being through empathetic listening and tailored coping strategies.
- Created a safe, non-judgmental environment for clients to openly discuss their emotions, challenges, and goals during therapy sessions.
- Improved clients'' daily living skills by providing guidance in areas such as personal hygiene, communication, and social interactions.
- Conducted crisis intervention as needed to ensure the safety and stability of clients in high-risk situations.
- Advocated for clients'' needs within the community, connecting them to appropriate resources and support services.
- Maintained detailed documentation of client sessions, progress notes, and treatment plans for accurate reporting and continuity of care.
- Led group sessions focused on topics such as stress management, conflict resolution, or anger management to build essential life skills among participants.
- Continually pursued professional development opportunities to enhance therapeutic knowledge base and stay abreast of industry best practices.
- Empowered clients by equipping them with the tools necessary to advocate for themselves and make informed decisions about their mental health care.
- Collaborated with multidisciplinary teams for comprehensive client care and streamlined service delivery.
- Developed strategies to help patients cope with stress and anxiety and build resilience.
Education
Towson University
Baltimore, MDBachelor Of Journalism - Journalism
Temple University
Philadelphia, PA05.1998
Associate Degree - Liberal Arts And General Studies
Community College of Philadelphia
Philadelphia, PA05.1994
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Behavioral Management
- Client documentation
Timeline
Therapeutic Support Staff
WES
10.2024 - 10.2025
Supports Coordinator
Consortium
02.2007 - Current
Direct Support Professional
Comhar
Towson University
Bachelor Of Journalism - Journalism
Temple University
Associate Degree - Liberal Arts And General Studies
Community College of Philadelphia
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