Charles D. Jones
Raleigh,NORTH CAROLINA
Summary
Skilled Program Supervisor successfully developing and overseeing programs of varying sizes. Demonstrated track record of achievement over 2 years of experience. First-rate communication, interpersonal and organizational abilities.
Professional liaison with strong background in fostering communication and building relationships. Skilled in team collaboration and adept at navigating changing needs to achieve results. Expertise in conflict resolution, project management, and strategic planning. Reliable, adaptable, and focused on driving success through effective partnerships and clear communication.
Overview
8
8
years of professional experience
Work History
Field Support Liaison
Mercalis
03.2024 - Current
- Facilitated communication between departments to ensure smooth project execution.
- Coordinated meetings and discussions between stakeholders, enhancing collaboration.
- Acted as primary point of contact for inter-departmental inquiries, streamlining communication.
- Maintained effective channels of communication, fostering improved relationships.
- Bridged gaps between teams to enhance project outcomes and align goals.
- Fostered open communication lines, ensuring clarity and reducing misunderstandings.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Gathered, organized and input information into digital database.
Program Supervisor
Mercalis
07.2022 - 03.2024
- Provided ongoing direction and leadership for program operations
- Directed team of 14 personnel, overseeing records, performance, and quality assurance
- Organized and managed program development from conception through successful execution
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations
- Provided technical support to staff with necessary resources to carry out duties successfully
- Kept program-related data accurate, up-to-date, and easily accessible for accessibility
- Collaborated with other program coordinators to achieve consistency in program objectives and services
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement
- Analyzed trends and data to inform decision-making and program development
- Provided leadership, guidance, and support to staff members
- Coached team members on productivity strategies to accomplish challenging goals
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
Team Lead
Mercalis
01.2021 - 07.2022
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Worked different stations to provide optimal coverage and meet production goals
- Managed schedules, accepted time off requests and found coverage for short shifts
- Coached team members in techniques necessary to complete job tasks
- Trained new team members by relaying information on company procedures and safety requirements
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Built strong relationships with customers through positive attitude and attentive response
- Promoted high standards through personal example to help each member understand expected behaviors and standards
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables
- Supervised team members to confirm compliance with set procedures and quality requirements
Support Coordinator
Mercalis
10.2019 - 01.2021
- Maintained and verified accuracy of records and generated miscellaneous reports
- Adhered to company policies, procedures, and system documentation requirements
- Resolved discrepancies found on customer orders and facilitated communication between departments for resolution
- Troubleshot and resolved customer complaints and issues
- Determined job urgency and priorities to satisfy customer requirements
- Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction
- Managed department call volume of 80+ calls per day and coordinated department schedules to maximize coverage during peak hours
- Collaborated with cross-functional departments to update teams on current products, services and troubleshooting techniques
- Conducted training and mentored team members to promote productivity and commitment to friendly service
Claim Specialist
Mednax
10.2016 - 08.2019
- Checked documentation for accuracy and validity on updated systems
- Determined appropriateness of payers to protect organization and minimize risk
- Modified, updated and processed existing policies
- Processed and recorded new policies and claims
- Maintained strong knowledge of basic medical terminology to better understand services and procedures
- Communicated effectively with staff members of operations, finance and clinical departments
- Coordinated with contracting department to resolve payer issues
- Verified client information by analyzing existing evidence on file
- Contacted insurance carriers to discuss policies and individual patient benefits
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt
Education
Associate of Applied Science -
Miller Motte College
Raleigh, NC04.2012
Skills
- Operational leadership
- Document management
- Strategic planning
- Staff Training
- Reporting requirements
- Interviewing skills
- Project coordination
- Proactive mindset
- Data management familiarity
- Written and verbal communication
- Client interaction
- Communication skills
- Collaborative problem solving
Work Preference
Desired Job Title
Field Support LiaisonProgram Supervisor Program ManagerWork Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsWork from home optionTimeline
Field Support Liaison
Mercalis
03.2024 - Current
Program Supervisor
Mercalis
07.2022 - 03.2024
Team Lead
Mercalis
01.2021 - 07.2022
Support Coordinator
Mercalis
10.2019 - 01.2021
Claim Specialist
Mednax
10.2016 - 08.2019
Associate of Applied Science -
Miller Motte College
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