Charles Dolan
Hanford,California
Summary
Customer-oriented Store Manager offering over 20 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Store Manager
Best Buy Market/Saveco#15
Hanford, CA
08.2002 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Trained and mentored associates to teach daily tasks and procedures.
- Developed relationships with suppliers to negotiate better prices.
- Monitored cashiers to ensure accuracy in transactions and compliance with company policies.
- Received and processed incoming shipments of merchandise.
- Arranged merchandise in an attractive manner to promote sales.
Education
High School Diploma -
Hanford High School
Hanford, CA06.1983
Skills
- Customer Service
- Staff Management
- Cost Control
- Teamwork and Collaboration
- Hiring and Training
- Shift Scheduling
- Preventive Maintenance
- Technical Proficiency
- Customer Relationship Management
- Complaint Resolution
- POS System
- Merchandise Stocking
- Forklift Operation
- Inventory Counts
Languages
Spanish
Limited
Certification
- Train the Trainer Forklift and power lift Certificate with books, tests, and liscences.
References
References available upon request.
Timeline
Store Manager
Best Buy Market/Saveco#15
08.2002 - Current
High School Diploma -
Hanford High School
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