Charles Dottson
Aurora,CO
Summary
Compassionate caregiver skilled in problem-solving and active listening, dedicated to enhancing client well-being through personalized care and collaboration with healthcare teams. Demonstrates strong customer service and time management capabilities, ensuring positive experiences in high-pressure environments. Ready to leverage technical skills and practical knowledge to support client comfort and safety.
Overview
27
27
years of professional experience
Work History
Caregiver
Comfort Keepers Home Care
Denver, Colorado
06.2024 - 01.2025
- Supported clients in daily living activities and personal care needs to enhance comfort and well-being.
- Engaged with clients to understand preferences and concerns, fostering trust and personalized care.
- Collaborated with healthcare professionals to coordinate care plans for clients.
- Ensured clean, safe home environment for clients, promoting health and safety.
Solar Energy Consultant
Blue Revan Solar
Denver , Colorado
06.2015 - 11.2017
- Conducted site assessments to evaluate solar energy feasibility and design specifications.
- Collaborated with clients to assess energy needs and preferences.
- Prepared detailed proposals highlighting solar system specifications and benefits.
- Educated clients on solar technologies and projected cost savings.
Help Desk Technician
TIAA -CREF
Denver , CO
05.1998 - 02.2009
- Provided technical support for software and hardware issues across various platforms.
- Troubleshot and resolved customer inquiries using ticketing systems efficiently.
- Maintained documentation for troubleshooting procedures and user guides effectively.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Performed troubleshooting to diagnose and resolve technical issues.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Assisted in the installation of new hardware and software components.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
Education
Associate of Science - Business Management / Computer Science
Denver Technical College
Denver, CO12-1990
Skills
- Assistance with hygiene
- Care plan updates
- Client advocacy
- Client documentation
- Safety awareness
- Sanitation techniques
- Team collaboration
- Time management
- Multitasking Abilities
- Calm under pressure
- Problem resolution
- Problem solving skills
- Conflict resolution
- Flexible and adaptable
- Research oriented
- Leadership qualities
- Active listening
Affiliations
- Assist with task and crafts with special needs individuals.
Timeline
Caregiver
Comfort Keepers Home Care
06.2024 - 01.2025
Solar Energy Consultant
Blue Revan Solar
06.2015 - 11.2017
Help Desk Technician
TIAA -CREF
05.1998 - 02.2009
Associate of Science - Business Management / Computer Science
Denver Technical College