Years of Active Duty US Army Service
CHARLES B. DUKE III
Fayetteville,NC
Summary
Goal-oriented Senior Management Professional with over 10+years of experience leading cross functional teams and streamlining procedures to optimize productivity and revenue. Proven track record of delivering continuous process improvements to drive quality and efficiency. Motivating and respectful servant leader known for building and managing loyal, high-performance teams. Offering excellent communication, interpersonal and decision-making skills. Thriving in high-pressure environments.
Overview
20
20
10
10
years of professional experience
3
3
Certificates
Work History
Operations Director
Empower AI
09.2022 - Current
- Orchestrated cross-functional teams to achieve timely and budget-compliant execution of intricate projects, delivering a 100% success rate.
- Strategically managed financial resources, emphasizing cost control initiatives, resulting in substantial savings without compromising service quality, achieving an average 20% cost reduction.
- Revitalized operations by instituting streamlined processes and policies, yielding enhanced productivity and reduced costs, achieving a 30% improvement in overall efficiency.
- Simultaneously guided multiple project teams through all project management phases, successfully delivering state-of-the-art Information Technology (IT) solutions valued at over $35M.
- ·Assisted in business development efforts, securing new contracts, and expanding the company's client base.
Program Manager
Empower AI (Formally NCI Inc.)
08.2020 - 09.2022
- Achieved a 20% improvement in program efficiency by streamlining processes and implementing time-saving solutions.
- Spearheaded the development of strategic plans, setting clear objectives and achievable milestones, resulting in a 15% increase in project success rates for the team.
- Championed best practices in project management, fostering a culture of continuous improvement; resulted in a 30% increase for effective proposal writing.
- Led cross-functional teams to achieve successful project completion within deadlines and budgets; received exceptional ratings for schedule execution and management from customer evaluations.
Project Manager
Empower AI (Formally NCI Inc.)
10.2019 - 08.2020
- Optimized multiple project processes through the implementation of Agile methodologies, leading to a 40% increase in efficiency.
- Enhanced collaboration and successful project completion by fostering effective communication among team members and clients, resulting in a 60% improvement in overall project outcomes.
- Crafted and executed over 200 comprehensive project plans featuring clear timelines, milestones, and budget requirements, achieving a 35% improvement in timely delivery of high-quality results.
- Conducted risk assessments and implemented targeted mitigation strategies, resulting in a 50% reduction in potential project issues during execution.
Senior Consultant, Project Management Specialist
Octo Consulting Group
06.2019 - 09.2019
- Achieved a 35% boost in client satisfaction within 45 days of onboarding by delivering customized consulting services and implementing highly effective problem-solving strategies.
- Offered expert guidance on change management initiatives, playing a pivotal role in driving successful organizational transformations and achieving a 15% improvement in Key Performance Indicators (KPIs).
- Fostered collaboration with internal teams to formulate and implement tailored solutions, addressing unique client needs and delivering a 10% enhancement in overall client success metrics.
- Facilitated workshops with clients to identify pain points, establish goals, and define actionable steps towards achieving desired outcomes.
Operations Manager
United States Army (Retired)
10.2015 - 06.2019
- Effectively managed budgets of over $60M, consistently delivering projects on time and within financial constraints fast past environments.
- Implemented new inventory management system to optimize stock levels and reducing waste by 35%
- Conducted regular performance reviews, identifying areas for improvement, resulting in a 30% increase in overall employee performance.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
Education
Master of Business Administration - Project Management
Trident University International
Cypress, CA01.2018
Bachelor of Science in Business Administration - Business Management
Trident University International
Cypress, CA08.2013
Skills
- Excellent analytical, interpersonal, and communications skills
- Establishing and fostering client relationships
- Microsoft Office 365, MS Project, and SharePoint
- Change Management
- Contract Management
- Traditional and Agile Management Methodologies
- Business Analysis
- Staff Management
- Production Planning
- Business Process Reengineering
- Organizational Development
- Customer Relations
Websites
Certification
- Project Management Professional (PMP) - Cert #2559199
- Agile Certified Practitioner (PMI-ACP) - Cert #2804370
- Professional Business Analysis (PMI-PBA) - Cert #3650896
Timeline
Operations Director
Empower AI
09.2022 - Current
Program Manager
Empower AI (Formally NCI Inc.)
08.2020 - 09.2022
Project Manager
Empower AI (Formally NCI Inc.)
10.2019 - 08.2020
Senior Consultant, Project Management Specialist
Octo Consulting Group
06.2019 - 09.2019
Operations Manager
United States Army (Retired)
10.2015 - 06.2019
Master of Business Administration - Project Management
Trident University International
Bachelor of Science in Business Administration - Business Management
Trident University International
- Project Management Professional (PMP) - Cert #2559199
- Agile Certified Practitioner (PMI-ACP) - Cert #2804370
- Professional Business Analysis (PMI-PBA) - Cert #3650896
Clearance
Active DoD Top Secret / Sensitive Compartmented Information (TS/SCI) Clearance
Roles And Responsibilities
- Directed end-to-end program management for multi-million-dollar initiatives, ensuring success from initial concept to final delivery. Aligned projects with strategic objectives, consistently achieving on-time and on-budget outcomes.
- Led multiple cross-functional teams concurrently, overseeing resource allocation for up to 20 members. Ensured seamless communication, coordination, and alignment of objectives throughout the entire project lifecycle.
- Collaborated with senior executives and stakeholders, providing regular updates on program status, risks, and opportunities. Fostered transparency and facilitated informed decision-making at the senior level.
- Managed project budgets, contracts, and negotiations, consistently exceeding expectations. Delivered high-quality results and provided value-driven outcomes, establishing a reputation for excellence in program execution.
- Successfully met project milestones and deliverables within specified timelines. Implemented robust controls, closely monitored resource allocation, and effectively oversaw contract management.
- Crafted compelling and comprehensive contract proposals for PMO services, showcasing a deep understanding of project management intricacies.
- Proactively identified and resolved project roadblocks. Deployed innovative problem-solving techniques to ensure sustainability, resource optimization, contract compliance, project momentum, and successful outcomes.
- Utilized robust Project Management Information Systems (PMIS) to monitor progress, assess risks, and make informed decisions. Facilitated accurate reporting, streamlined communication to stakeholders, and ensured contract compliance.
- Fostered client relationships through proactive communication, aligning project outcomes with contractual expectations. Cultivated a reputation for delivering value, exceptional service, and effective contract management.
- Developed comprehensive program plans encompassing scope definition, resource allocation, contract negotiation, risk mitigation, and timeline management. Resulted in optimized resource efficiency, contract compliance, project execution, and successful outcomes.
- Stimulated change through innovative project management, fostering continuous improvement, and adaptive thinking, resulting in increased client satisfaction, repeat business, and effective contract management.
Desired Position
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Clearance
Active DoD Top Secret / Sensitive Compartmented Information (TS/SCI) Clearance
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