Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

CHARLES DUNKERSON

Indianapolis,IN

Summary

To obtain a secure and challenging position with your company, utilizing my diverse and detail oriented skills and qualifications. Resourceful Service Technician known for high productivity and efficient task completion. Specialize in troubleshooting, preventive maintenance, and customer service, ensuring optimal operational functionality. Excel in time management, problem-solving, and adaptability, leveraging these skills to meet and exceed job expectations while maintaining high levels of client satisfaction.

Overview

9
9
years of professional experience

Work History

Service Technician

Associated Solutions
Indianapolis, IN
08.2023 - Current
  • Provided technical support to customers over the phone and in person.
  • Maintained accurate records of service calls, repairs, and parts used.
  • Diagnosed problems and determined solutions for various customer issues.
  • Performed onsite repair of equipment at customer locations.
  • Installed new systems according to manufacturer specifications.
  • Conducted preventive maintenance on a variety of machines and systems.
  • Replaced worn or damaged parts with OEM replacements as necessary.
  • Inspected equipment for proper operation and safety hazards prior to use.
  • Calibrated instruments to maintain accuracy within specified tolerances.
  • Resolved software-related issues by troubleshooting programs and applications.
  • Identified potential problems during routine inspections in order to prevent future breakdowns.
  • Followed all safety protocols while performing work in potentially hazardous environments.
  • Communicated with clients for outstanding customer service and to increase repeat business.
  • Traveled to customer locations to complete work for pre-set appointments.

Service Technician

Tynan Equipment
Indianapolis
06.2019 - Current
  • Conducted service appointments to diagnose and fix problems
  • Logged services performed in service ticket system
  • Followed established safety rules, OSHA guidelines and company safety policies and procedures
  • Traveled to customer locations to complete work for pre-set appointments
  • Set up and operated mechanical and manual tools and equipment
  • Communicated with clients for outstanding customer service and to increase repeat business
  • Maintained certifications and completed training on systems and components.

Quality Control Inspector

Fras-le North America
Prattville
08.2015 - 05.2019
  • Assessed materials, parts and products for conformance with quality control requirements and production specifications
  • Wrote detailed reports outlining performance, quality and defect rates
  • Documented nonconformities immediately and recommended techniques for prompt resolution
  • Took precise measurements of various aspects of samples
  • Adhered to safety protocols to minimize equipment damage and avoid injuries
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations
  • Developed and implemented strategies for defect prevention and process efficiency.

Education

Associates Degree in Applied Science -

Lincoln Technical Institute
Indianapolis, IN
01.2001

Basic Studies Diploma -

North Central High School
Indianapolis, IN
06.1991

Skills

  • Equipment Troubleshooting
  • Customer Service
  • Preventive Maintenance
  • Quality Assurance
  • Work Documentation
  • Power tool mastery
  • System Installation
  • Troubleshooting and analysis
  • Equipment Inspection
  • Mechanical Aptitude
  • Hand tools proficiency
  • Client Relationship Management
  • Troubleshooting and diagnosis

References

Available Upon Request

Timeline

Service Technician

Associated Solutions
08.2023 - Current

Service Technician

Tynan Equipment
06.2019 - Current

Quality Control Inspector

Fras-le North America
08.2015 - 05.2019

Associates Degree in Applied Science -

Lincoln Technical Institute

Basic Studies Diploma -

North Central High School

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CHARLES DUNKERSON