Charles Dunn
Pendleton,IN
Summary
Accomplished Field Service Engineer with a proven track record at Swisslog Healthcare, adept in troubleshooting and repair, and renowned for exceptional remote support skills. Expertise in enhancing customer satisfaction, Demonstrates outstanding professionalism and communication, ensuring high-quality service across diverse settings.
Overview
25
25
years of professional experience
Work History
Field Service Engineer
Swisslog Healthcare
11.2021 - 07.2024
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
Customer Service Representative
Exella Technology
09.2019 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Overseeing two locations in Indiana
Restaurant Manager
Cracker Barrell
05.2009 - 09.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Field Service Technician
Pitney Bowes
07.1999 - 05.2009
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Responsible for the state of Indiana
Education
Business
Warren Central High School
Indianapolis, IN01.1980
Skills
- Remote Support
- Troubleshooting and repair
- On-Site Support
- Equipment Installation
Timeline
Field Service Engineer
Swisslog Healthcare
11.2021 - 07.2024
Customer Service Representative
Exella Technology
09.2019 - 11.2021
Restaurant Manager
Cracker Barrell
05.2009 - 09.2019
Field Service Technician
Pitney Bowes
07.1999 - 05.2009
Business
Warren Central High School
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