Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charles Dutka

Clayton,NJ

Summary

Detail-oriented Warehouse Team Lead with extensive understanding of warehouse procedures. Committed to quality assurance and maintaining clean and safe warehouse space. Adept at long-term goal setting, safety protocols, and Standard Warehouse software.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Warehouse Team Lead

Target
06.2021 - Current
  • Responsible for the creation and implementation of the Consolidation Team which resulted in increased efficiencies in the daily put-away process
  • Overhauled the implementation of the System Direct Put-Away
  • Responsible for leading a team of 30 team members daily in warehouse operations to ensure that all procedures are followed, and goals are met or exceeded while handling 700 to 1,000 pallets
  • Train, provide work direction and coordinate the work activities and schedules of team members
  • Participates in ensuring team safety and compliance with documented safety procedures
  • Liaised with other Lead Workers, Shift Supervisors and Management to resolve issues, supervise schedules and review reports
  • Consistently led team to exceed daily induction goals while still maintaining all procedural and safety metrics
  • Acted in capacity of liaison with developers of the inbound consolidation module to review current procedures and software resulting in enhanced processes.
  • Trained employees on equipment operation and safety protocols.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.

Desk Adjuster

Vanguard Adjusters Group
09.2020 - 12.2020
  • Made initial contact to insured and scheduled field adjuster inspection for property claims placed through various outside insurance carriers
  • Reviewed all property insurance policies, association bylaws, owner and tenant statements, adjuster assessment and photos, and produces estimates for each claim submitted
  • Compiled all data into initial, interim, and final reports for insurance carriers to accurately determine if loss coverage was applicable
  • Logged all interactions and work completed into internal diary system, as well as logged time worked per claim which allowed for correct billing to outside insurance carrier.

Operations Manager

Delta Forms, Inc
09.2018 - 10.2019
  • Scheduled staff to meet production needs in a timely manner, thus ensuring that deadlines were met, and products were delivered to the customer on time
  • Ensured quality standards were met for every product produced with minimal waste
  • Coordinated with employees and scheduled daily workflow to ensure efficient and fluid production
  • Provided annual employee reviews along with various one-on-one and team meetings which provided constructive feedback, improved workflow, and facilitated teamwork among staff
  • Strategically managed warehouse activities which ensured compliance with company policies as well as maximization of inventory levels

Account Manager

Delta Forms
01.2018 - 10.2019
  • Maintained numerous vendor relationships by keeping records of the most updated pricing and catalog from the vendor, keeping an open line of communication, and working together to resolve issues and provide exceptional products to the customer
  • Provided estimates for various printing jobs to the customer in a timely manner
  • Assisted customers in placing orders by ensuring that the customer was ordering correctly, selecting the best product to suit their needs, and addressing questions and concerns regarding the order
  • Updated cost analysis spreadsheet to more accurately price various printing jobs to provide competitive prices to customers.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

Auto Claims Adjuster

Plymouth Rock
03.2016 - 01.2018
  • Investigated and processed auto insurance claims filed by policyholders
  • Evaluated all information from claimant and witness interviews, police records, photographs, and statements to determine how claim should be properly handled
  • Analyzed the investigation to determine proximate cause, negligence, and damages
  • Issued payout amounts in a timely manner.

Banking Specialist

TD Bank
09.2015 - 03.2016
  • Promoted strong and lasting customer relationships through the Contact Center environment by providing quality customer service and sales in an efficient and highly professional manner
  • Provided exceptional customer service by meeting all customer demands as they related to relatively straightforward inquiries, with the support of more experienced personnel
  • Took ownership of customer concerns and resolved customer issues at first point of contact.

Education

Bachelor of Science - Business Administration

Drexel University – Lebow School of Business
Philadelphia, PA

Skills

  • Proficient in the use of standard warehousing distribution systems and equipment
  • Proficient in Microsoft Office
  • Excellent problem-solving skills while still providing outstanding customer service
  • Exceptional written and oral communication skills

Certification

Warehouse Forklift Certification

Pallet Jack Certification

Order Picker and Walkie Stacker Certification


Timeline

Warehouse Team Lead

Target
06.2021 - Current

Desk Adjuster

Vanguard Adjusters Group
09.2020 - 12.2020

Operations Manager

Delta Forms, Inc
09.2018 - 10.2019

Account Manager

Delta Forms
01.2018 - 10.2019

Auto Claims Adjuster

Plymouth Rock
03.2016 - 01.2018

Banking Specialist

TD Bank
09.2015 - 03.2016

Bachelor of Science - Business Administration

Drexel University – Lebow School of Business

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Charles Dutka