Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Charles E. Baker III

Jamestown

Summary

To earn a position commensurate with my knowledge and skills which provides an opportunity for professional growth.

Highly organized Concierge with a background in providing top-notch customer service. Skilled in responding promptly to guest inquiries and concerns, managing reservations, and coordinating special events. Strengths in strong problem-solving skills, time management, multitasking, and ability to maintain calm under pressure. Notable for creating personalized experiences that enhance customer satisfaction and loyalty.

Overview

25
25
years of professional experience

Work History

Patient & Family Concierge

UPMC Hospital
Jamestown
12.2023 - Current
  • Pass out morning waters
  • Pass out and set up meal trays
  • Do hourly rounds
  • Engage with patients and families

Clinical Billing Clerk

The Resource Center
Jamestown
11.2019 - 06.2020
  • Collect and review billing codes
  • Prepare data for billing
  • Send billing information to the financial billing department

Customer Service Representative IV

Rotech
Jamestown
06.2015 - 12.2019
  • Key orders
  • Check for insurance verification
  • Check for authorization
  • Schedule setups
  • Collect copays

Patient Service Technician III

Rotech
Jamestown
04.2007 - 12.2015
  • Develop and Monitor Patient Service Routes of Travel for Maximum Efficiency
  • Educate Patients on Proper Medical Equipment Use
  • Manage Inventory, Order, Receive and Import to Inventory Tracking Program

Habilitation Skills Instructor

The Resource Center
Jamestown
09.2000 - 04.2007
  • Developed and Revised Lesson Plans
  • Conducted Training Seminars for Newly Hired Personnel
  • Volunteered to Manage the Organizational Safety Program

Education

Associate in Applied Science - Business Administration/Information Technology

Jamestown Business College
Jamestown, NY

Skills

  • Microsoft Word
  • Microsoft Access
  • Microsoft Publisher
  • Microsoft Excel
  • Microsoft Power Point
  • Microsoft Front Page
  • Patient interaction
  • Epic charting
  • Customer relationship management
  • Time management
  • Critical thinking
  • Service orientation
  • Conflict resolution
  • Effective communication
  • Team collaboration
  • Training delivery
  • Attention to detail
  • Decision-making
  • Issue troubleshooting
  • Personal information protection
  • Maintaining composure
  • Highly adaptable
  • Excellent multitasking
  • Management interaction
  • Administrative support
  • Problem-solving
  • Team player mentality
  • Strong work ethic
  • Efficient resourcefulness

References

Available Upon Request

Timeline

Patient & Family Concierge

UPMC Hospital
12.2023 - Current

Clinical Billing Clerk

The Resource Center
11.2019 - 06.2020

Customer Service Representative IV

Rotech
06.2015 - 12.2019

Patient Service Technician III

Rotech
04.2007 - 12.2015

Habilitation Skills Instructor

The Resource Center
09.2000 - 04.2007

Associate in Applied Science - Business Administration/Information Technology

Jamestown Business College
Charles E. Baker III