Charles Edman
Racine
Summary
Accomplished leader with a strong background in training and development. Known for optimizing performance management processes and fostering a culture of collaboration to ensure exceptional customer service and operational success.
Overview
7
7
years of professional experience
Work History
Operations Manager
Target (Shipt)
Milwaukee
03.2023 - Current
- Directed day-to-day operations by spearheading the implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
Retail District Manager
Murphy USA Oil
Chicago
01.2023 - 05.2023
- Managed daily operations for multiple retail locations within the district.
- Trained and developed staff to ensure high-quality customer service.
- Implemented company policies and procedures across all stores.
- Conducted regular performance evaluations for store managers and staff.
F&B Director
Kenosha Kingfish
Kenosha
03.2022 - 08.2022
- Managed daily food and beverage operations for Kenosha Kingfish events.
- Developed and implemented menus that aligned with seasonal themes and events.
- Coordinated with vendors to ensure high-quality ingredient sourcing and inventory management.
- Supervised staff training programs to enhance service quality and operational efficiency.
District Training Store Manager
7-Eleven
North Chicago
12.2018 - 03.2022
- Trained store managers on operational standards and customer service protocols.
- Conducted regular assessments to ensure compliance with company policies and procedures.
- Developed training materials tailored to enhance employee skills and knowledge.
- Collaborated with corporate teams to align training initiatives with company goals.
- Analyzed customer feedback surveys to identify areas of improvement within the store environment.
- Created weekly reports detailing sales performance, operational expenses and other key metrics.
Education
Bachelor of Science - Human Resources Management
Upper Iowa University
Fayette, Iowa, IA05-2026
Skills
- Employee recruitment
- Training and development
- Performance management
- Operational efficiency
- Conflict resolution
- Customer service
- Team collaboration
- Operations oversight
- Forecasting and scheduling
- Strategic planning
- P&L management
- Budget development and management
- Cross-functional coordination
- Team building/leadership
- Budgeting and cost control
- Strategic partnerships
Timeline
Operations Manager
Target (Shipt)
03.2023 - Current
Retail District Manager
Murphy USA Oil
01.2023 - 05.2023
F&B Director
Kenosha Kingfish
03.2022 - 08.2022
District Training Store Manager
7-Eleven
12.2018 - 03.2022
Bachelor of Science - Human Resources Management
Upper Iowa University