Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charles Edmands

DeBary,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Energetic and goal-oriented with passion for developing relationships, partnerships and growing businesses.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Referee

Orlando Club Sport
09.2023 - 01.2024
  • Enhanced game fairness by enforcing rules and regulations during various sports events.
  • Officiating games in a fair manner
  • Promoted player safety by monitoring games for potential hazards and injuries.
  • Improved game flow by effectively communicating decisions to both teams and coaching staff.

Airport Customer Service Agent

ATS
12.2022 - 07.2023
  • Educated passengers on safety procedures and provided assistance to disabled passengers
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
  • Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.

Table Busser

Olive Garden Restaurant
03.2021 - 09.2021
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Improved customer satisfaction by efficiently clearing tables and resetting them for new guests.
  • Ensured compliance with health regulations by consistently wiping down tables and chairs after each use.
  • Displayed strong multitasking abilities, handling multiple responsibilities simultaneously while remaining focused on priorities.

Pool Cleaner

Pool World
11.2020 - 04.2021
  • Inspected pool equipment and verified proper functionality to maintain safety standards
  • Improved pool water quality by performing regular chemical testing and adjusting treatment levels accordingly.
  • Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment
  • Maintained safe swimming environments through diligent inspection of pool equipment and timely repairs when needed.

Education

Associate in Arts (AA) in Sports Management -

Daytona State College
DeLand, FL
03.2024

High school diploma -

University High School
Orange City, FL
06.2021

Skills

  • Policy Reinforcement
  • Good Judgement
  • Microsoft Word
  • Guest Services
  • Teamwork and Cooperation
  • Continuous learning mindset
  • In-Depth Rule Knowledge
  • Reliability and Consistency

Certification


  • Adult/Child CPR and First Aid
  • Bloodborne Pathogen Certification
  • Oxygen Administration Certification


Timeline

Referee

Orlando Club Sport
09.2023 - 01.2024

Airport Customer Service Agent

ATS
12.2022 - 07.2023

Table Busser

Olive Garden Restaurant
03.2021 - 09.2021

Pool Cleaner

Pool World
11.2020 - 04.2021

Associate in Arts (AA) in Sports Management -

Daytona State College

High school diploma -

University High School

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Charles Edmands