Charles Ehikhamhen
houston,TX
Summary
An articulated Driver with extensive experience in quality control, and customer service at Willis Towers Watson. Also, a proven ability in product inspections, problem-solving, detail orientated and reliable to enhance operational efficiency to client satisfaction. Skilled in time management, innovative,
proactive, trustworthy, dedicated to services and supporting employees development.
Overview
16
16
years of professional experience
Work History
Lyft Driver
Lyft And Uber
02.2024 - 09.2025
- Operated various vehicle types, ensuring safe and timely deliveries across designated routes.
- Maintained accurate logs of driving hours and vehicle maintenance activities to ensure compliance with regulations.
- Assisted in training new drivers on company policies, safety protocols, and efficient route navigation.
- Collaborated with dispatch teams to optimize delivery schedules and improve operational efficiency.
- Followed all relevant traffic laws and safety regulations.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Customer Service Representative
Willis Towers Watson
01.2021 - 01.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining quality standards and ensuring customer satisfaction.
- Trained and mentored new team members on operational procedures and best practices.
- Implemented process improvements to enhance service efficiency and reduce response times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Identified and resolved discrepancies and errors in customer accounts.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Quality Control Inspector
InduMar Products
07.2016 - 01.2020
- Conducted thorough inspections of materials and products to ensure compliance with quality standards.
- Collaborated with production teams to identify and resolve quality issues promptly.
- Utilized inspection tools, including calipers and gauges, to assess product specifications accurately.
- Documented inspection results meticulously for traceability and audit purposes.
- Collaborated with production staff to establish and meet quality standards
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Conducted regular training sessions for new hires on quality control standards and procedures, ensuring team proficiency.
Fulfillment Quality Inspector
PG Golf
03.2010 - 07.2016
- Learned and adhered to safety protocols in quality inspection processes.
- Assisted in conducting visual inspections on products for defects and compliance.
- Utilized inspection tools and equipment to assess product quality standards.
- Documented findings and reported issues to senior inspectors for resolution.
- Participated in training sessions to enhance knowledge of quality control procedures.
- Maintained accurate records of inspections and non-conformances for tracking purposes.
- Identified and helped resolve non-conforming product issues.
- Developed and maintained comprehensive documentation for quality control procedures, increasing efficiency and transparency.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH09-2028
Skills
- Product inspection
- Visual inspection
- Excellent mathematical
- Client relations
- Problem Solving
- Excellent communication
- Teamwork and collaboration
- Attention to detail
Languages
English
Professional Working
Timeline
Lyft Driver
Lyft And Uber
02.2024 - 09.2025
Customer Service Representative
Willis Towers Watson
01.2021 - 01.2024
Quality Control Inspector
InduMar Products
07.2016 - 01.2020
Fulfillment Quality Inspector
PG Golf
03.2010 - 07.2016
Bachelor of Science - Criminal Justice
Southern New Hampshire University
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