Charles Ellis
Brooklyn,NY
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
10
10
years of professional experience
Work History
Helpdesk Support Engineer
The Fortune Society, Inc
Long Island City, NY
10.2023 - Current
- Communicated with clients to verify roots and causes of computer problems
- Implemented technical solutions to solve customer issues and increase satisfaction
- Upgraded operating systems and computer software to perform compatibility with programs
- Monitored systems in operation and quickly troubleshot errors
- Installed and maintained hardware and computer peripherals to store tangible components
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Created user accounts and assigned permissions
- Configured and tested new software and hardware
- Configured hardware, devices, and software to set up work stations for employees
- Helped streamline repair processes and update procedures for support action consistency
- Tested new software and hardware prior to deployment
- Diagnosed and troubleshot hardware, software and network issues.
Help Desk Support Specialist
American Information Systems LLC
New York, NY
01.2023 - Current
- Installed new desktop systems and migrated data to new machines
- Oversaw installations of new technology and new personnel training
- Diagnosed and troubleshot hardware, software and network issues
- Installed, configured and maintained computer systems and network connections
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Director of Restaurant Operations
Pizza Studio
New York, NY
04.2014 - 08.2022
- Oversaw operations and reviewed performance measures of Three locations
- Designed strategy and action plans with aggressive timelines for implementation
- Toured and audited Three units per month to assess performance and identify personnel with capacity to succeed in management positions
- Supervised, developed and conducted performance evaluations for Three location managers
- Carefully interviewed, selected, trained, and supervised staff
- Led and directed team members on effective methods, operations, and procedures
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Hospitality Administration And Management
Virginia State University
Information Technology
Per Scholas
New York, NY12.2022
Skills
- Helpdesk Operations
- Desktop Troubleshooting
- Hardware and Software Repair
- User Support
- Debugging
- Customer Education
- System Configuration
- Hardware and Software Installation
- Debugging Skills
- Microsoft 365 Admin
- Jira Ticket Management
- Professional Summary
- Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures Skilled in identifying and resolving complex technical problems
Timeline
Helpdesk Support Engineer
The Fortune Society, Inc
10.2023 - Current
Help Desk Support Specialist
American Information Systems LLC
01.2023 - Current
Director of Restaurant Operations
Pizza Studio
04.2014 - 08.2022
Hospitality Administration And Management
Virginia State University
Information Technology
Per Scholas
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