Proficient in Microsoft Office
Charles Ellis
Operations + Planning Associate
Richfield,MN
Summary
Enthusiastic student affairs practitioner eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of student support and administration with extensive experience in student development, operations, and leadership. Motivated to learn, grow and excel in the higher education industry.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Operations + Planning Associate
University of Minnesota College of Biological Sciences Student Services
Minneapolis, MN
05.2022 - Current
- Execute the unit's mission by supporting strategic initiatives and ongoing organizational development for 19 professional staff members serving 2,300 undergraduate students
- Direct the unit's hiring, onboarding, and transitioning processes with equitable and socially just lenses
- Supervise Student Services Associate, who oversees front line communication and APLUS services
- Support the implementation of recurring events, such as professional development opportunities
- Provide service to prospective and graduating students by executing high quality signature events
- Lead the development and enactment of emerging employee engagement initiatives, including staff meetings and award nominations
- Develop and maintain automated tracking systems, assessments, and records to enhance office workflows.
Member Services Graduate Assistant
The Ohio State University Department
Columbus, OH
01.2021 - 05.2022
- Scheduled, created community with, facilitated corrective action for, and motivated 134 student employees
- Supervised 4 student managers who advanced personnel, inventory, and outreach projects
- Constructed 10 trainings, orientations, and leadership development opportunities per semester
- Conducted interviews, onboarding, and training for 50-75 new student hires in a semester
- Interviewed, promoted, trained, and further developed 28-30 students per semester
- Monitored budgets, refunds, inventory, and equipment rental processes for membership operations
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Intern
Columbus State Community College Weiler Scholars Program
Columbus, OH
01.2021 - 11.2021
- Supported and challenged 14 students navigating courses, employment, and program expectations
- Utilized an equity lens to reimagine application and interview progress for program admission
- Presented to prospective Columbus State students with insights about the Weiler Scholars Program
- Completed 67 recruitment calls to high school students who qualified to be a Weiler Scholars
- Tracked and held Weiler Scholars accountable for the program's required financial literacy course
- Provided clerical support, addressing routine and special requirements
NODA Intern
Charles W. Ellis, Ithaca College New Student & Transition Programs
Ithaca, NY
05.2021 - 08.2021
- Co-managed a college wide 3-day orientation program for 1,400 first year and transfer students
- Directly supervised 5 student coordinators focused on the belonging and retention of new students
- Planned, developed, and executed a 6-day training program for 49 orientation leaders
- Proposed and implemented a check-in process for 1,300 first-year students and 100 transfer students
- Developed content for 5 small group meetings that included a DEI workshop and resource sharing
- Coauthored publications with college marketing and communications for new students and supporters
- Drafted and designed a Qualtrics assessment for new students to provide feedback on the program
Strategic Initiatives Graduate Assistant
The Ohio State University Department
Columbus, OH
08.2020 - 05.2021
- Advised 11 undergraduates on department advisory council to cultivate student-led initiatives
- Created 8 development opportunities for professional staff that included cross-campus partnerships
- Supported department members with administrative, research and academic assistance
- Collaborated with university professionals to design a de-escalation training for student employees
- Analyzed headcount data for 5 unique facilities and determined efficient procedural practices
Administrative Assistant
University of Iowa John Pappajohn Entrepreneurial Center, JPEC
Iowa City, IA
04.2019 - 05.2020
- Prepared weekly events for 40 students to engage with entrepreneurial lecturers, mentors, and alumni
- Assisted in maintaining the alumni database and planning the annual JPEC alumni/board meeting
- Coordinated administrative tasks such as mail, paying bills, ordering supplies, and record keeping
- Designed 3 polls per week to easily obtain information from necessary partners
- Extracted various survey results and compiled into accessible and understandable reports
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Strategic Communications Intern
University of Iowa College of Liberal Arts & Sciences
Iowa City, IA
05.2018 - 05.2020
- Contributed to college-wide Facebook, Twitter, Instagram, and LinkedIn best practices
- Examined social media reaches, impressions, and engagements to produce quality content
- Utilized promotional materials to meet specific strategic initiatives
- Joined forces with the college's 4-person creative team to transform data into desired results
- Provided administrative support to senior team members
Resident Assistant, Program Assistant , & Course Helper
Columbia University Internship, Building Community
New York, NY
06.2019 - 08.2019
- Provided crisis and emergency response for 22 high school students throughout the summer
- Organized 6 experiential learning opportunities, such as volunteer trips and reflective experiences
- Connected students to resources and organizations within program based upon interests
- Cooperated with a Co-Resident Assistant for part of the internship to enhance the student experience
- Facilitated group advising and discussion sessions for 19 high school students
- Arranged and directed 3 field trips for observational learning about marketing
Executive Director
University of Iowa Dance Marathon
Iowa City, IA
02.2018 - 04.2019
- Led a $2.96 million fundraising effort for pediatric cancer at the Stead Family Children's Hospital
- Managed a budget of $400,000 and supervised a council of 13 student leaders
- Administered the planning, coordination, and execution of 50 large scale events and functions
- Corresponded with 3 administrators, 60 sponsors, and additional partners regarding the organization
- Implemented structural changes to the organization, including the first-ever yearlong campaign
- Drove strategic improvements to enhance operational and organizational efficiencies.
Education
Master of Arts - Higher Education & Student Affairs
The Ohio State University
Columbus, OH 05.2020 - 05.2022
Bachelor of Arts - Enterprise Leadership
University of Iowa
Iowa City, IA 05.2016 - 05.2020
Skills
Planning and Coordination
Affiliations
Member of ACPA - College Student Educators International
Networking Coordinator for ACPA's Coalition for Sexuality & Gender Identities (CSGI)
Software
Proficient in Google Suite
Timeline
Operations + Planning Associate
University of Minnesota College of Biological Sciences Student Services
05.2022 - Current
NODA Intern
Charles W. Ellis, Ithaca College New Student & Transition Programs
05.2021 - 08.2021
Member Services Graduate Assistant
The Ohio State University Department
01.2021 - 05.2022
Intern
Columbus State Community College Weiler Scholars Program
01.2021 - 11.2021
Strategic Initiatives Graduate Assistant
The Ohio State University Department
08.2020 - 05.2021
Master of Arts - Higher Education & Student Affairs
The Ohio State University
05.2020 - 05.2022
Resident Assistant, Program Assistant , & Course Helper
Columbia University Internship, Building Community
06.2019 - 08.2019
Administrative Assistant
University of Iowa John Pappajohn Entrepreneurial Center, JPEC
04.2019 - 05.2020
Strategic Communications Intern
University of Iowa College of Liberal Arts & Sciences
05.2018 - 05.2020
Executive Director
University of Iowa Dance Marathon
02.2018 - 04.2019
Bachelor of Arts - Enterprise Leadership
University of Iowa
05.2016 - 05.2020
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