Charles E McLean

Identified and engaged key stakeholders to build a reliable client base in the entertainment and movie production field.

• Developed and maintained relationships with carriers and wholesalers. (marketing of new business)
• Played a critical role in resolving complex claims disputes through expert negotiation skills, ultimately protecting company interests.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Started Msuance from scratch after leaving Hub International as a partner.

• Trained and mentored staff on best practices in customer engagement and operational procedures.
• Managed day-to-day business operations.

Managed the Canton, MS Location for Bryson & Company on of the largest independent agencies in Mississippi.

Supervised all lines of insurance as well as a producer of commercial lines.

HUB International bought Bryson in 2012.

Bought Shackleford Bros. & Fortenberry, Inc. in 1999 and was able to quadruple in size in 7 years. Focusing on Commercial Lines.

• Fostered relationships with key clients to increase customer satisfaction and retention rates.
• Mentored junior staff, promoting skill development and professional growth within the team.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Trained and motivated employees to perform daily business functions.

Commercial Lines Producer going on to develop a nation-wide non-bank ATM program.

• Generated significant new business leads through targeted networking efforts within local professional communities.

Underwriter for exclusive Non-Subscription Workers Compensation Products along with products marketed toward the Nursing Home Industry.