Charles E. Morris
Conroe,TX
Summary
Supply Chain Leader with 15+ years of experience in managing large-scale mechanized operations, emphasizing process improvement and efficiency. Proven ability to convert business and financial data into actionable operational strategies. Strong collaborator focused on building relationships that drive sustainable advancements and enhance team engagement. Skilled project manager and compliance specialist adept at navigating fast-paced environments to ensure operational accuracy and profitability.
Overview
20
20
years of professional experience
Work History
Operations Manager
Amazon
11.2023 - Current
- Operational Leadership & Improvement: Spearheaded quality, Lean, and process-change initiatives to meet and exceed Amazon business plans, enhancing productivity and reducing inefficiencies by 10% through the implementation of continuous improvement practices.
- Safety & Quality Assurance: Accountable for comprehensive safety and quality management within Inbound/Outbound operations, driving customer satisfaction and operational excellence while ensuring a safe workplace for all associates.
- Performance Management: Established and clarified expectations for Operations and Area Managers; provided regular feedback, coached team members, and held Managers accountable for departmental performance metrics and overall contribution to site success.
- Cross-functional Collaboration: Partnered with HR, Finance, Facilities, Safety, IT, and senior managers to secure resources and support for high-impact projects, fostering a collaborative environment that aligns team objectives with fulfillment goals.
- Process Standardization & Best Practices: Implemented best practice sharing across shifts and departments, promoting operational consistency and setting new standards for efficiency and quality within the Amazon supply chain standard.
Assistant General Manager
Home Depot
12.2021 - 09.2023
- Manage 700+ employees across a 7-day/multiple shift operation and lead a large Material Handling Equipment fleet providing direction to site workload planning and volume forecasting (i.e., staffing, equipment, space).
- Drive company’s vision, purpose, and strategy into tactical execution; helping others see how their contributions help us achieve strategic objectives.
- Utilize the site inventory management system to ensure management of cycle counting/adjustment/rotation programs, productivity, and space utilization such as efficient product placement and inventory accuracy.
- Communicate complex or difficult ideas clearly using active listening skills to clarify message. Develop and maintain strong customer relationships and stay attuned to customer needs.
Operations Manager
Home Depot
08.2015 - 12.2021
- Implemented productivity, quality, and customer-service standards; and collaborated with team to identify and resolved issues through routine audits and building walks.
- Maximized the performance of inventory management system to ensure care, custody, and control of company’s inventory; productivity and space utilization (efficient product placement, etc.); inventory accuracy (to floor and booked inventory); and proper utilization of information technology.
- Managed salaried supervisors and up to 100 associates, servicing one hundred and six stores.
- Monitored daily reports of labor effectiveness in correlation with productivity, to ensure optimal company gains.
- Discussed career interests and addressed skill gaps with staff and team members, and provided guidance, learning opportunities as well as stretched assignments to better help with future development activities and succession planning.
Distribution Center Area Supervisor
Home Depot
04.2012 - 08.2015
- Oversaw hiring, performance coaching, and development of direct reports to achieve and understand business needs.
- Partnered with upper levels of leadership to ensure a unified training and development process for all associates.
- Incremented the weekly, monthly, and annual performance of the site by providing leadership, while focusing on customer requirements, operational performance, positive workforce motivation, individual development, and succession planning.
Aviation Machinist Mate
United States Navy
07.2005 - 03.2009
- Performed tactical crew duties and in-flight maintenance in jet, turboprop, and helicopter aircraft.
- Commanded fire fighting crews, fire rescue teams, and damage control parties in assigned fuel and lubricating oil spaces.
- Supervised tool control, calibration programs, and Hazmat awareness for the Aviation Intermediate Maintenance Division.
Education
Certified Lean Six Sigma -
Villanova University
Online01.2017
Bachelor of Science - Political Science, Economics
University of Houston
Houston, TX05.2013
Skills
- Supply chain management
- Process development
- Strategic planning
- Inventory control
- Team leadership
- Profit and loss oversight
- Warehouse operations
- Expense control
- Process optimization
- Performance evaluation
- Operational leadership
Timeline
Operations Manager
Amazon
11.2023 - Current
Assistant General Manager
Home Depot
12.2021 - 09.2023
Operations Manager
Home Depot
08.2015 - 12.2021
Distribution Center Area Supervisor
Home Depot
04.2012 - 08.2015
Aviation Machinist Mate
United States Navy
07.2005 - 03.2009
Certified Lean Six Sigma -
Villanova University
Bachelor of Science - Political Science, Economics
University of Houston