Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Charles Facchino

Indian Land ,SC

Summary

Dynamic customer service professional with experience at Chipotle and Impossible Kicks, excelling in relationship building and upselling. Proven ability to manage high-volume transactions while maintaining accuracy and a positive demeanor. Strong teamwork and problem-solving skills, complemented by a keen attention to detail in fast-paced environments.


Overview

1
1
year of professional experience

Work History

Cashier

Chipotle
09.2024 - 02.2025
  • Greeted customers warmly as they approached the counter, creating a welcoming atmosphere. This involved engaging with a diverse range of people, from regulars to first-time visitors, and addressing their needs with patience and enthusiasm.
  • Took orders accurately, either by ringing up items on the point-of-sale (POS) system or confirming orders prepared by the line staff. This required attention to detail to ensure modifications (e.g., extra guacamole, no cheese, or specific dietary requests) were correctly entered.
  • Answering customer questions about menu items, portion sizes, pricing, and Chipotle’s commitment to fresh, responsibly sourced ingredients, often providing recommendations to enhance their experience.
  • Processed various forms of payment, including cash, credit/debit cards, mobile payments, and gift cards, ensuring transactions were accurate and secure.
  • Balancing the cash drawer at the start and end of your shift, reconciling any discrepancies and maintaining accountability for the funds handled.
  • Constantly issued refunds or processed voids when necessary, following company protocols to ensure customer satisfaction while adhering to financial policies.
  • Promoted Chipotle’s loyalty program (Chipotle Rewards), encouraging customers to sign up or redeem points, which required persuasive communication and an understanding of the program’s benefits. As-well as suggested add-ons like drinks, chips, or guacamole to enhance the customer’s meal and boost sales, all while maintaining a natural and friendly demeanor.
  • Maintained a clean and Organized work space. Keeping the cashier station clean and stocked with necessary supplies, such as napkins, utensils, and bags, ensuring a smooth workflow during busy periods. Maintaining Chipotle’s high standards of cleanliness.

Sales Associate

Impossible Kicks
01.2024 - 05.2024
  • Greeted customers warmly, creating an inviting and inclusive atmosphere that aligned with the store’s high-end, trend-setting vibe. This involved assessing customers’ needs and style preferences through casual yet insightful conversations.
  • Providing personalized styling advice, recommending pieces from premium brands (e.g., Supreme, Off-White, BAPE, or Yeezy) that matched customers’ tastes, lifestyles, and budgets. This often required knowledge of current streetwear trends, collaborations, and limited-edition drops.
  • Building relationships with customers, particularly collectors or enthusiasts, to foster loyalty and encourage repeat visits, often remembering their preferences or past purchases.
  • Actively drove sales by showcasing high-value items, such as rare sneakers, exclusive apparel, or accessories, and highlighting their unique features (e.g., designer collaborations, premium materials, or cultural significance).Upsold complementary items, such as matching hats, socks, or bags, to complete outfits, increasing the average transaction value while ensuring customers felt confident in their purchases.
  • Assisted with receiving, unpacking, and organizing new inventory, ensuring items were properly tagged, priced, and displayed according to the store’s aesthetic standards. As well as contributed to visual merchandising by arranging displays to highlight new arrivals, bestsellers, or limited-edition pieces, often following brand guidelines to maintain a cohesive and trendy store appearance.



Cashier

Shake Shack
10.2023 - 12.2023
  • Kept the cashier station clean, organized, and stocked with essentials like napkins, straws, and condiments, ensuring a smooth workflow.


  • Assisted with light cleaning tasks in the dining area, such as wiping down tables, clearing trays, or restocking condiment stations, to uphold Shake Shack’s high standards of cleanliness and hospitality.
  • Working closely with the kitchen and expediting teams to ensure orders were prepared and delivered accurately and promptly. This involved clear communication of special requests or urgent orders during peak hours. Supporting teammates by assisting with tasks like bagging to-go orders, expediting food to customers, or helping with minor prep tasks when the front counter was slow.
  • Managed long lines and high order volumes while maintaining speed, accuracy, and a positive demeanor.

Education

High School Diploma -

East High School
Denver, CO

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength

Timeline

Cashier

Chipotle
09.2024 - 02.2025

Sales Associate

Impossible Kicks
01.2024 - 05.2024

Cashier

Shake Shack
10.2023 - 12.2023

High School Diploma -

East High School

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Charles Facchino