Charles Falcone
San Jose
Summary
Friendly worker with strong history of excellent guest service and problem solving. Effectively multi-tasked to efficiently complete various food and beverage functions. Trained in set-up, restock and takedown. Skilled in cleaning and disinfecting to meet company standards. Proficient in pleasing guests and helping with anything they may need. Experience with both front and back of house. Great teamwork with a background in various team sports.
Overview
2025
2025
years of professional experience
Work History
Security Officer
Intercon Security
07.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Cashier
Sprouts Farmer Market
11.2022 - 12.2022
- Operated cash register for cash, check and credit card transactions.
- Helped customers complete purchases and locate items
- Restocked and organized merchandise in front lanes.
Server Assistant
La Fondue
08.2022 - 11.2022
- Assisted with dining room set up prior to and after service period.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils and dishes to kitchen to help team move tables to their next course
- Assisted servers with collecting and processing customer payments.
- Made cheese fondues at customers tables while conversing with them.
- Communicate with team to make sure diners are happy and provided for.
Valet
Precision Parking
05.2022 - 09.2022
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Maintained cleanliness of work sites, parking spaces and guest services stations.
- Helped guests unload and load luggage.
- Greeted and answered guest's questions about property
- Parked and retrieved cars according to customer needs.
- Patrolled parking areas regularly to identify security, safety or vehicle concerns.
- Quick and efficient during busy rush times and be able to communicate with team to be proficient as possible in parking and delivery cars.
Front Desk Receptionist
San Jose Swim & Racquet Club
01.2018 - 12.2021
- Greeted guests at front desk while managing check-in process.
- Showed visitors the club to try and get them to sign up for membership
- Answered multi-line phone system to respond to inquiries.
- Resolved customer issues quickly and notified management immediately when problems escalated.
- Maintained files and records using internal software.
- Monitored office supplies by checking inventory and placing orders.
- Utilized square software system to input customer purchases.
- Cleaned up premises and made sure guests were taken care of.
Assistant Plumber
Falcone Plumbing And Heating
- Listened to instructions from plumber, gaining valuable onsite job training.
- Assisted licensed plumbers in installation and repair of plumbing systems.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Drove work truck to load, unload, and move material to and from storage and job sites.
Education
Associate of Arts - Communications
San Jose City College
San Jose, CA12.2022
Skills
- Verbal and written communication
- Phone inquiries
- Teamwork and collaboration
- Customer service
- Cleaning, sanitizing, stocking
- Timely food and beverage delivery
- Handle and park expensive cars
- Experience with busy rush hours
- Cash register operation and cash handling
- Skilled with both hand and power tools
- Report Writing
- General security
Timeline
Security Officer
Intercon Security
07.2023 - Current
Cashier
Sprouts Farmer Market
11.2022 - 12.2022
Server Assistant
La Fondue
08.2022 - 11.2022
Valet
Precision Parking
05.2022 - 09.2022
Front Desk Receptionist
San Jose Swim & Racquet Club
01.2018 - 12.2021
Assistant Plumber
Falcone Plumbing And Heating
Associate of Arts - Communications
San Jose City College
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