Charles Farria
Destrehan,LA
Summary
Experienced Sales Associate with a proven track record of driving sales by expertly assessing customer needs and utilizing upselling techniques. Successfully built lasting customer relationships and consistently exceeded sales targets at Foot Locker. Proficient in retail store operations and client service, delivering results that surpass employer expectations through a combination of hard and soft skills. Committed, hardworking, and dedicated to resolving issues, answering customer inquiries, and efficiently processing transactions while maintaining a creative problem-solving approach to customer service.
Experienced with brand development, creative direction, and market analysis. Utilizes innovative design and marketing strategies to drive brand growth and customer engagement. Track record of building strong relationships within fashion industry to enhance brand visibility.
Overview
4
4
years of professional experience
Work History
Clothing Brand Owner
Self Employed Web
03.2024 - Current
Returns Specialist
The UPS Store Inc.
10.2024 - 05.2025
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Documented returned product details in [Software] inventory tracking system.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
Sales Associate
Foot Locker
06.2022 - 04.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Sales Associate
KidsFootLocker
08.2021 - 02.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Helped customers complete purchases, locate items, and join reward programs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed strong rapport with customers and created positive impression of business.
Education
High School Diploma -
Destrehan High School
05.2024
Skills
- Upselling
- Sales Development
- Customer Needs Assessment
- Order Processing
- Product Promotions
- Client Service
- Retail Store Opera
- Brand development strategy
- Fashion illustration
- Pattern making
- Creative direction
- Fashion photography
- Shipping and receiving
- Time management
- Self-motivated and independent
Languages
English
Full Professional
Timeline
Returns Specialist
The UPS Store Inc.
10.2024 - 05.2025
Clothing Brand Owner
Self Employed Web
03.2024 - Current
Sales Associate
Foot Locker
06.2022 - 04.2024
Sales Associate
KidsFootLocker
08.2021 - 02.2022
High School Diploma -
Destrehan High School
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