CHARLES FARRICIELLI

A passionate, hard-working, and personable individual with recognized leadership abilities in customer service, seeking a position in Remote Sales and Remote Customer Service.

A Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills.

My skills and attitude enhance customer experiences with a passion for helping people solve problems.

Will utilize highly organized outgoing, determined and interpersonal skills while maintaining a truly personable environment for the clients!

A quality-oriented professional with 26.5+ years of experience on the internet and proven knowledge of conflict resolution, customer retention, and customer comunications.

To endeavor and leverage acquired skills to successfully fill the Customer Relations, Customer Computer Tech role at a company.

Also a highly motivated individual with immense customer service skills and experience, so I would be a valuable asset to the team.

In previous customer service roles, have always gone above and beyond for customers. Have always had a talent and skill for working with people in customer service. A sociable personality and commitment to helping others make for the perfect candidate. As a company is seeking to hire someone for a customer service specialist, please consider this application and desire to work.

The posting for the customer service specialist indicated that a company was looking for someone with experience. I can bring more than twenty years of experience. I have worked in two different industries, retail, and Customer Service.

In both roles, I helped answer questions that customers asked and made recommendations regarding which product or service a customer should purchase.

Experience has taught me over the years how to deal with customers who have a problem. I am the person whom many colleagues would go to when there was an issue with a customer that couldn't be solved.

Whether it was making a customer feel satisfied after receiving the wrong order or helping a demanding customer, I was able to make it right. I am confident that could humbly find success in this position and help improve your company's customer service.

I am an educated service professional with a history of meeting company goals utilizing consistent and organized practices. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Thanks in advance for considering my resume for this position. Truly look forward to speaking more about these skills at an interview.

• PEMF WELLNESS TECHNOLOGY - Guilford, CT
• January 2014 to Present
• Consult with product development personnel on product specifications such as design, color, or packaging
• Advise business or other groups on local, national, or international factors affecting the buying or selling of products or services
• Owner and CEO of Fresh Flower and Gift Retail Online
• www.rosefarm.com LLC - West Haven, CT
• February 1990 to May 2010https://www.linkedin.com/pulse/celebrating-fathers-father-figures-tariq-farid/
• Owned and operated a very successful online flower delivery website business
• Rosefarm.com shipped fresh cut roses worldwide and became one of the first successful flower delivery online shops
• My contributions were social media, email marketing, SEO, fulfillment, customer service, and web site design and maintenance

CUSTOMER RELATIONS, www.rosefarm.com

• Market Research
• Public Relations
• Product Development
• Digital Marketing
• Computer Networking
• Salesforce
• Search Engine Optimization (SEO)
• Social Media Management
• Email Marketing

Certifications and Licenses

• Expert and training for protocol and training new techs the use of Pulsed Electro-Magnetic wellness treatments
• Job includes safety education and train for successful protocol

Assessments

• Customer Focus & Orientation — Proficient
• August 2020
• Responding to customer situations with sensitivity
• Full results: Proficient
• Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field

Publications

• Ezine https://ezinearticles.com/expert/Charles_Farricielli/29264

• American Society of Safety Professionals
• Rotary International
• Lions Club
• Toastmasters
• American Marketing Association