Driven and customer-focused, accustomed to fast-paced work with excellent problem-solving and interpersonal skills. A dedicated team player with a proven ability to manage time effectively.
Hi, I’m
CHARLES FELTY
Henderson,KY
Summary
Overview
20
years of professional experience
4
years of post-secondary education
Work History
DV8 KitchenLexington, KY
Front of House Team Member
06.2022 - Current
Job overview
- Open and Close Store, and have been given projects to help with
- Marketing for Dv8’s catering.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Keeling LandscapingHenderson, KY
Laborer Operator
04.2018 - 08.2020
Job overview
- KEELING LANDSCAPING
- Concrete both set up and finish, general labor.
- Performed frequent heavy lifting up to 100 pounds, climbing and working in confined spaces to achieve company goals.
- Operated industrial equipment and hand tools for company in construction industry.
- Complied with legal and company requirements to create safe, efficient work environment.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Synchronized resources on job sites by smoothly communicating with and directing team members via handheld mobile devices.
Charitable Resource FoundationEvansville, IN
Sales Representative
02.2016 - 04.2018
Job overview
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
MatchMaker InternationalEvansville, IN
Matchmaker
07.2008 - 03.2010
Job overview
- Entrusted to handle confidential and sensitive situations in professional matter.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Identified needs and coordinated plans for travel and out-of-town functions.
Endless EnterprisesPensacola, FL
Sales Manager
05.2012 - 01.2016
Job overview
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Supervised sales team of 30 people, stepping in to support employees and deliver smooth sales processes for clients.
OneStar Long DistanceEvansville, IN
Sales Consultant
01.2006 - 07.2008
Job overview
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
Cingular Wireless, AT&TEvansville, IN
Store Manager
10.2003 - 01.2006
Job overview
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
American InterContinental UniversityArizona City, AZ
Bachelor of Science from Information Technology
02.2022 - 11.2025
University Overview
Shepheard's HouseDanville, KY
SUBSTANCE ABUSE PROGRAM MENTOR
04.2022
University Overview
As a Mentor in this program, I helped other like me with lived experience. I also practiced conflict resolution. Ran groups for various topics. Practiced accountability.
Francis Joseph Reitz High SchoolEvansville, IN
High School Diploma
07.1995
University Overview
Skills
- Excellent Communication
- Problem Solving
- Teamwork
- Conflict Resolution
- Group Facilitator
- Performance Tracking and Evaluation
- Positive and Constructive Feedback
- Client Relations and Retention
- Creative Solutions
- Providing Direction
- Recovery Guidance
- Effective Collaboration And Interaction
Timeline
Front of House Team Member
DV8 Kitchen
06.2022 - Current
American InterContinental University
Bachelor of Science from Information Technology
02.2022 - 11.2025
Laborer Operator
Keeling Landscaping
04.2018 - 08.2020
Sales Representative
Charitable Resource Foundation
02.2016 - 04.2018
Sales Manager
Endless Enterprises
05.2012 - 01.2016
Matchmaker
MatchMaker International
07.2008 - 03.2010
Sales Consultant
OneStar Long Distance
01.2006 - 07.2008
Store Manager
Cingular Wireless, AT&T
10.2003 - 01.2006
Shepheard's House
SUBSTANCE ABUSE PROGRAM MENTOR
Francis Joseph Reitz High School
High School Diploma
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